total care Operations supportClark Outsourcing

About the job Total Care Operations SupportPosition Title: Total Care Operations SupportWork Set Up: On-siteSchedule: 8:00 PM to 5:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:Provide support to a variety of teams within the Total Care Department. Coordinate routine tasks within the functional areas of Sales Service, Order Expediting, Order Verifying, Accounts Payables, Accounts Receivables,and Billing.What You'll Do:Support smooth document transfer to Vision360 (Automated AP System) by setting up and maintaining vendor invoice profiles in OCR software (PSIcapture)Identify and resolve document reading errorsSupport AP and Billing teams by monitoring OCR software error queues, coordinating resolutions, and ensuring invoices with errors are processed efficientlyUpload Customer Invoices to client portalsUpdate Customer Accounts including Sales Tax Exemption Status and general notesMonitor and manage email inboxes to ensure timely responses and actionSupport the Order Expediting team by entering information received from vendor emails or vendor websites into systemsContact vendors to acquire updates on orders including proof status, shipping status, and tracking information.Enter notes in systems.Contact vendors in order to resolve errors related to the invoicesGenerate and analyze reports using multiple systemsMaintain orders within ERP and Order Management System including changes to addresses, quantities, pricing, etcPerform other duties as assignedWhat We're Looking For:General proficiency in computer operationsFamiliarity with Microsoft Office 365 applications, including Word, Excel, Outlook, and TeamsStrong data entry and data validation skillsAbility to work independently and collaboratively within a multifunctional teamEffective time management skills with the ability to switch tasks and manage priorities efficientlyAt least 1 year of related clerical experienceWhy You'll Love Joining the CO Fam!At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.Here's what's in store for you:Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!
Clark Outsourcing

Angeles City, Pampanga
Permanent
Full-time