tier 2 Tech Support agentAfni
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 05/11/2023
Deadline: 19/09/2022
Description
Tier 2 Technical Support Agents will work in a multi-functional role which supports studio applications by handling tickets and calling international studios to ensure they are operational.
Scope of support:
Manage and respond to studio application tickets.
Communicate technical information, both verbal and written, to studios and customers.
Remotely connect to branch's computer to perform troubleshooting.
Escalate problem tickets to the proper team.
Communicate with the Clients.
Categorize and tag tickets accordingly.
Assist studios with the following:
Login issues such as password reset of in-studio technologies
Align customer's information locally and globally.
Installing applications, router configuration, display screen issue.
Return policy for OTF devices.
Providing assistance in connecting studio technologies and equipment to company's network.
Providing technical assistance in connecting computer to TV screens
Requirements
Minimum Job Requirements:
With at least 2 years of College Diploma or Certifications in IT Field.
1 year experience in IT or Technical Support role.
Experienced working with network connectivity, Wi-Fi connection, computers to TV, routers, switches, and the like.
Experienced working with ticket platform is preferred.
Has strong network Experience.
With Knowledge of Meraki Device.
Willing to start ASAP.
Flexible in shifting schedules (Night/Noon/Moring shifts)
Amenable to work ONSITE at Afni Ph. One Felicity Center site - Commonwealth Ave., Quezon City.
Shift
Full-time
Address
Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl- 1121
Afni
Tier 2 Technical Support Agents will work in a multi-functional role which supports studio applications by handling tickets and calling international studios to ensure they are operational.
Scope of support:
Manage and respond to studio application tickets.
Communicate technical information, both verbal and written, to studios and customers.
Remotely connect to branch's computer to perform troubleshooting.
Escalate problem tickets to the proper team.
Communicate with the Clients.
Categorize and tag tickets accordingly.
Assist studios with the following:
Login issues such as password reset of in-studio technologies
Align customer's information locally and globally.
Installing applications, router configuration, display screen issue.
Return policy for OTF devices.
Providing assistance in connecting studio technologies and equipment to company's network.
Providing technical assistance in connecting computer to TV screens
Requirements
Minimum Job Requirements:
With at least 2 years of College Diploma or Certifications in IT Field.
1 year experience in IT or Technical Support role.
Experienced working with network connectivity, Wi-Fi connection, computers to TV, routers, switches, and the like.
Experienced working with ticket platform is preferred.
Has strong network Experience.
With Knowledge of Meraki Device.
Willing to start ASAP.
Flexible in shifting schedules (Night/Noon/Moring shifts)
Amenable to work ONSITE at Afni Ph. One Felicity Center site - Commonwealth Ave., Quezon City.
Shift
Full-time
Address
Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl- 1121
Afni
Other Info
Quezon City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Afni
About the company
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Position tier 2 Tech Support agent recruited by the company Afni at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on Tier 2 Tech Support Agent or Afni company in the links above
About the company