tier 2 support EngineerTransnational Diversified Group

Resolving technical problems of assigned cases
Creation of and ability to troubleshoot PowerShell scripts
Ability to write SQL queries and understand database structure
Participate in group problem solving meetings to overcome challenging issues
Researching and solving complex issues
Working closely with Team Lead to meet SLA and customer requirements
Test and verify product functionality to reproduce customer issues
Document detailed failure and solution information within cases
2+ years in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk or similar role
2-year degree required; 4-year degree preferred
Experience with SQL 2008 R2 or higher
Ability to write and demonstrate SQL queries SQL scripts and perform SQL table review
Experience with PowerShell scripting preferred
Knowledge of installing and maintaining webservers (IIS and Apache)
Prior working experience with .NET applications is highly desired
Any certifications such as CISSP, CISM, CompTIA Security+, SSCP are a benefit
Strong written and verbal English skills required
Ability to work with diverse worldwide team members and management
Azure and/or AWS support experiences a plus
One weekend rotation per quarter
Work from Home
Retirement Benefit Plans
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Associate / Supervisor IT and Software Computer Software / Engineering 5 openings Bachelor's degree graduate
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time