tier 1 helpdesk/ Technical Support | 33k salary package + 10k signing bonusSelect VoiceCom

Select VoiceCom is currently looking for a Tier 1 Helpdesk/Technical Support to start ASAP!
 
Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.
 
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!
 
Checkout our Facebook page: www.facebook.com/selectvoicecomph
What we offer:
Php33,000 salary package
Php10,000 signing bonus
Enjoy the following benefits:​
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
 
Responsibilities include: 
Taking initial telephone and email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems.
Logging all calls, time spent, and activity inside the ticketing system.
Reset passwords/PINs for users in Active Directory, Office 365, 3CX, and other applications.
Research and troubleshoot error messages users receive from applications.
Install or fix Windows driver issues for various devices.
Installing and configuring printer drives in Windows for users.
Install and uninstall applications for Windows and Mac users
Recognizing and escalating more difficult problems to Tier 2 support
Desired experience:
 
Candidates must have at least 1 year of continuous BPO experience in:
using, configuring, and troubleshooting Microsoft Office 365 apps suite
resolving problems with Microsoft Outlook/Word/Excel and Adobe Acrobat
using and managing 3CX VOIP systems
basic user management in Active Directory and Microsoft Office 365
troubleshooting Windows 10/11 errors and problems
troubleshooting printing issues
resolving Windows driver issues
troubleshooting Mac OS and Mac Applications
Other qualifications:
Excellent English communication skills
Good interpersonal and listening skills
Must possess problem-solving skills and analytical abilities
Energetic and self-motivated team player
Ability to interact with clients in a professional manner
Must be willing to work on-site