temporary Operations analyst senior team lead (at-home)TTEC

Job Title: BSL Operations Analyst Senior Team Lead (Senior Operations Analyst)
Job Description
Accountable in managing a group of leaders responsible for monitoring performance, providing insights and generating recommendations relating to program KPIs and program metrics.
Cultivates relationships over time, works together and liaise with operations and systems on program related issues on a daily basis
Join client presentations, including Business Reviews, process Reporting Change Requests for OSC/Ops, and meet with internal departments to discuss reporting requirements
Develops strong, positive relationship with relevant contacts.
Complete Change Requests accordingly, including reviews of impacts to all departments and Contractual Alignment.
Monitor performance and provide insights and recommendations.
Detail-oriented management across multiple databases necessary to provide real-time support and feedback.
Track adherence on compliance metrics which includes but are not limited to revenue and cost impacting metrics such as KvS and NRP.
Manage day-to-day operations, process, and reporting
Ensure program has tools, systems, and support needed to perform their job
Manage sending of reports efficiently on daily coaching packages containing sales data report, enrollments, NPS, quality evaluations, open eligibility requests and escalations
Send and discuss reports on Week on Week trend and outlier performance with the managers
Track adherence on compliance metrics.
Audit and validate sales result and performance scores
Skills/Experience Required:
Preferably with 4-5 years' experience in a leadership/management role.
Heavy and frequent Internal management skills
Background in Team Management and Client Relations.
Has the ability to work independently and create detailed documentation
Change Management Skills.
Powerpoint and Presentation Skills.
Good communications skills.
Has the ability to process data accurately and put together team statistics and daily reports and templates inclusive of integrating inforgraphics, tables and charts
Has the initiative and resourcefulness in finding solutions to address on demand requests.
With high analytical skills to identify program trends, outliers, and performance behaviors
With advanced knowledge in Microsoft Excel, Word and Office applications.
Motivate and engage team in achieving certain objectives.
Experience in utilizing Zoom, Microsoft Teams and Outlook
Experience in Power BI and Salesforce is a plus
Six Sigma Certification is a plus
Reliable, Hardworking and can work under pressure
TTEC

Pampanga
Temporary
Full-time