TELEPHONE OPERATOREASTERN POINT INTL MANPOWER CO

Job Description
Call Routing: Determining the most appropriate destination for incoming calls based on the callers needs and the company call routing procedures.
Outgoing Calls: Making outgoing calls on behalf of company personnel when requested, such as scheduling appointments or confirming appointments with clients.
Customer Assistance: Assisting clients and callers by providing information, directions, and assistance, ensuring a positive and helpful experience.
Recording and Maintaining Records: Keeping accurate logs of incoming and outgoing calls, maintaining call records, and tracking call volumes and durations.
Administrative Support: Assisting with various administrative tasks, such as data entry, filing
Qualifications:
A minimum of 2 year(s) of working experience is required.
Candidates must be a Bachelor's / College Degree holder in Business Studies/Administration/Management or similar fields.
Female applicants are preferred for this role.
Education: A high school diploma or equivalent. Prefer candidates with additional training or experience in telecommunications.
Communication Skills: Excellent verbal communication skills are essential. Needs to interact professionally with callers, colleagues, and clients.
Multitasking: Need to handle multiple calls and tasks simultaneously, so the ability to multitask is important.
Attention to Detail: Precision and attention to detail are essential when routing calls and taking messages accurately.
Professional Demeanor: A professional appearance, demeanor, and attire are typically expected, as switchboard operators represent the company to callers and visitors.
Principal / Employer
HOWDRA EMPLOYMENT SERVICES
Principal / Employer Address
Dubai, United Arab Emirates
DMW Registration / Accreditation No.
10424226
Placement Fee
Please be reminded that as per DMW regulations, the placement fee is up to a maximum of one (1) month's salary.