tele Sales SupervisorWuerth Philippines Inc.

Offer description
Negotiable Permanent contract Full Time
Note:
Applying for the position must thoroughly read the key functions and understand the role. Don't ask to discuss more about the role since already stated the key functions.
We are particular on the years of work related experiences
Only Supervisory Level ONLY not managerial role
Laguna office based permanently
Key activities include
Sales performance
Ensure own and Telesales Team overall sales growth are achieved
Continually monitor sales performance against set KPIs and take corrective action with the team to ensure KPIs and sales growth are met
Communicate the overall sales growth into team and individual goals
Identify the list of customers that assigned to handle by the Telesales Staff/s
Monitor team performance and display daily achievement against goals - encourage a positive and competitive team spirit
With the support of the Business Development & marketing Manager, plan and implement promotional activities and campaigns to enable sales growth to be met
Monitor the success of the targeted Customer sets, promotions and campaigns and take corrective action if required
Maintain own knowledge levels (to include product knowledge, market awareness, competitor activity and pricing)
Ensure you and your team are adequately trained, and understand the sales directions & targets
Managing the Team
Manage performance reviews to monitor the achievement of individual KPI's, and provide developmental or corrective support where required
Ensure the sales team understand and are engaged with the planned promotional activities
Make core operating procedures and documented sales processes available to your team members and ensure business
Customer
Allocate Customer sets to each Telesales Staff to assisting them to focus their approach and build long term relationships with the Customers
Provide and maintain an excellent level of service to Customers via the team - through understanding Customer requirements, responses to requests, provision of expert advice, product knowledge, resolution of queries and complaints
Through the team, ensure key Customers are engaged and contacted regularly
Monitor delivery schedules to help maintain and improve service levels
Feedback Customer comments to the Business Development & Marketing Manager to improve Customer experiences
Maintain a smart appearance at all times, and conduct business with the highest level of integrity and professionalism
Be aware and always aim to improve the Customer Satisfaction
Systems and Processes
Ensure the proper and accurate use of all business systems
Ensure compliance with business standards and processes, financial, legal, warranty and ethical guidelines
Maintain a clean and tidy work environment for the team
Ensure all documentation is completed accurately and promptly by self and the team
Liaise with Warehouse team that all returns and credit sales transactions are swiftly dealt with and authorised appropriately
Manage Customer credit against limits and process credit escalation requests to the Centre Manager
Key Competencies
Communication proficiency
Customer Experience
Managing Self
Operational Effectiveness
Managing People
Bachelor Degree
Experience and Knowledge
A proven ability in managing and motivating a team to achieve sales growth
Previous call centre management experience gained in a B2B environment, or sales team management experience
A passion for providing a great Customer service experience
Ability to communicate effectively and build strong relationships with all key stakeholders
Requirements
Minimum education level: Bachelor ́s Degree
3 years of experience
Language(s): English
Knowledge: SAP, Customer service, Sales Management, Performance optimisation, Customer Support, Sales
Availability to travel: Yes
14 minutes ago
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