technology support EngineerDBC Philippines

Company Description
Part of the Deep Blue Group of Companies, DBC Philippines is a fast-growing business delivering innovative, digital, and high volume solutions to the Australian retail property market. Working across multiple products and brands, with a focus on the sale and purchase of property connecting people, systems, and data across the pre-sale, conveyancing and building inspections process through to settlement, we're changing the face of the Australian residential property market.
Job Description
The Technology Support team is the first point of contact for all Incidents and Service Requests, through tickets, phone, or onsite support. As a member of the Support team, you will participate in both Customer Service and Support for employees of the brands we provide shared services. You will also participate in local project work across infrastructure and business applications.
You will be someone who thrives on delivering excellent service and support to end-users. While at the same time, be able to keep an overview of the brand technology.
As a member of the Support team, you will work from the Makati office 5 days a week and be part of a rotating weekend roster.
This role will suit a complex problem solver and you will enjoy taking accountability and responsibility for efficiently closing technical issues.
You will be part of an international team, gain many opportunities to upskill and find your niche in an environment that encompasses all aspects of Technology; 3rd party applications, systems, databases, software development, and cloud technologies.
In this role you will be responsible for:
The Onsite IT service and support in the Makati office, 5 days a week
Resolve tickets (incidents and service requests) across Australia and the Philippines within agreed upon SLA times
Communicate reoccurring issues to impacted employees, in cooperation with the team and management
Employee onboarding and offboarding tasks, including user administration and orientation
IT Asset management including procurement, deployment, delivery, repair and inventory
Office AV configuration and maintenance, including meeting rooms, printers
Communicating new services and features to users
Perform other tasks assigned by Management
Weekend Support and On-call support when needed
Qualifications
Candidate must possess at least a Bachelor's/College Degree or equivalent
At least 3 years of experience in a similar technical support position
Experience supporting end users across multiple cultures and time zones
Demonstrated ability to manage time, apply a high sense of urgency and focus in prioritizing tasks
Experience with Employee management; onboarding, offboarding, orientations
M365 troubleshooting experience
Experience with general desktop support of Windows and MacBook; applications, PnP devices, internet, hardware faults
Experience troubleshooting applications - user management, installation, troubleshooting
Basic network understanding, terminology and skills
Experience with Inventory management; labelling, storage, assignment, deployment, replacement
Highly developed interpersonal and good communication skills, importantly English
Ability to initiate, adapt to and embrace change
Customer Service and positive demeanor
Highly self-motivated and results-oriented
Strong big picture thinking, analytical and problem-solving skills
Demonstrated ability to proactively identify issues, develop solutions and systematically monitor outcomes
Ability to adapt within a fast-paced environment
Organized and well-presented
A hard worker with a "no task is too big" attitude
Additional Information
If you're excited about what you've read so far, then we'd love to hear from you! Please apply now! and take the next step in your career within a leading business that values your development, wellbeing, growth and success.
DBC Philippines

Makati City, Metro Manila
Permanent
Full-time