Job Description:
Technology Operations Support - Analyst is to support multiple lines of businesses. The primary role of this position is to ensure all technical issues are resolved with a high degree of customer service, thoroughness, technical expertise, and within defined measurements.
Daily problem resolution activities include troubleshoots problems that involve trade-offs between cost containment and/or timeliness of service. Articulates the business value and impact of advanced technical and non-technical information with ease and the ability to know when to escalate issues or trends Often consulted by peers and is recognized as a positive leader and frequently provides feedback and recommendations to management. Demonstrates the ability to learn new technologies quickly in a self-driven manner along with strong analytical, planning, problem-solving and decision-making skills.
Responsibilities:
Provide technical desktop support in a Microsoft Windows and multi-platform environment.
Responsibilities include level 2 support of hardware/software, application, and system access issues.
Serves as a liaison between clients and business partners or other technical groups to resolve LAN and desktop problems.
Articulates the business value and impact of technical and non-technical information and understands when to escalate issues.
Provides effective production support including accurate problem identification, ticket documentation and customer\vendor dialogue.
Delivers project and process documentation for small to medium projects and drives compliance with structured Project Delivery Process.
Must have strong technology background to understand change requests and to recommend alternate solutions.
Accurate and on-time performance of administrative functions is required including time tracking/reporting, accomplishments, asset management and managing work queue.
Maintain technical knowledge to keep up with rapid changes in technology.
Take a proactive approach to client's requirements and identify recurring problems.
Working knowledge of ticketing systems and advantage.
Adhere to current policies and procedures.
Meet and exceed metric requirements.
Proactively monitor owned and Team ticket volumes and maintain best practice
Active participation and engagement in any P1 incidents impacting PGSC Sites.
Actively participate in GTI and LOB Tech Updates
Conduct skip-level presentation to GTI Management Team
Conduct business reviews and tech orientation t
This role requires a wide variety of strengths and capabilities, including:
Creative thinking to deliver solutions through continuous improvement
Ability to identify problems and clearly communicate strategic solutions to clients
Working knowledge of Incident Management, technical problem resolution, and operations systems
Proficiency in one or more of the following: Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, Security
Strong initiative and desire to learn
Ability to effectively collaborate with team members and clients to achieve common goals
Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
Strong analytical and problem resolution skills
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
JPMorgan Chase
Technology Operations Support - Analyst is to support multiple lines of businesses. The primary role of this position is to ensure all technical issues are resolved with a high degree of customer service, thoroughness, technical expertise, and within defined measurements.
Daily problem resolution activities include troubleshoots problems that involve trade-offs between cost containment and/or timeliness of service. Articulates the business value and impact of advanced technical and non-technical information with ease and the ability to know when to escalate issues or trends Often consulted by peers and is recognized as a positive leader and frequently provides feedback and recommendations to management. Demonstrates the ability to learn new technologies quickly in a self-driven manner along with strong analytical, planning, problem-solving and decision-making skills.
Responsibilities:
Provide technical desktop support in a Microsoft Windows and multi-platform environment.
Responsibilities include level 2 support of hardware/software, application, and system access issues.
Serves as a liaison between clients and business partners or other technical groups to resolve LAN and desktop problems.
Articulates the business value and impact of technical and non-technical information and understands when to escalate issues.
Provides effective production support including accurate problem identification, ticket documentation and customer\vendor dialogue.
Delivers project and process documentation for small to medium projects and drives compliance with structured Project Delivery Process.
Must have strong technology background to understand change requests and to recommend alternate solutions.
Accurate and on-time performance of administrative functions is required including time tracking/reporting, accomplishments, asset management and managing work queue.
Maintain technical knowledge to keep up with rapid changes in technology.
Take a proactive approach to client's requirements and identify recurring problems.
Working knowledge of ticketing systems and advantage.
Adhere to current policies and procedures.
Meet and exceed metric requirements.
Proactively monitor owned and Team ticket volumes and maintain best practice
Active participation and engagement in any P1 incidents impacting PGSC Sites.
Actively participate in GTI and LOB Tech Updates
Conduct skip-level presentation to GTI Management Team
Conduct business reviews and tech orientation t
This role requires a wide variety of strengths and capabilities, including:
Creative thinking to deliver solutions through continuous improvement
Ability to identify problems and clearly communicate strategic solutions to clients
Working knowledge of Incident Management, technical problem resolution, and operations systems
Proficiency in one or more of the following: Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, Security
Strong initiative and desire to learn
Ability to effectively collaborate with team members and clients to achieve common goals
Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
Strong analytical and problem resolution skills
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
JPMorgan Chase
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Cebu
Permanent
Full-time
Permanent
Full-time
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