technology business support CoordinatorWells Fargo

About this role:
Covers jobs that identify and analyze business needs, conduct requirement gathering, and define scope and objectives for companywide / business systems integrated with technology development and infrastructure. Covers jobs focused on developing data and/or system requirements, and implementing technical strategies and data solutions to meet the business needs.
In this role, you will:
Act as a first point of contact in providing solutions to technical issues for a business unit or work group
Perform duties of basic to moderate complexity, including provision of user access, assessing security administration issues, production support and troubleshooting, application maintenance, and monitoring or balancing
Receive direction from supervisor and escalate non-routine questions
Interact with colleagues of the assigned business unit or work group for any technical issues
Work with technology partners to draft business requirements and user specifications
Required Qualifications:
At least two (2) years experience in Technical Support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Desired Qualifications:
Preferably, an IT graduate or any technology related courses
At least 1 year of experience with ticketing tools like Jira, Salesforce, Servicenow etc.
Advanced Microsoft Office skills
Good verbal, written, and interpersonal communication skills
Job Expectations:
Serves as a liaison of functional owners and operation managers to request access for employees in Wholesale Lending Operations
Identify the correct access for employees
Escalate pending tickets, as needed
Update and maintain System Access Matrix
Applicants must be amenable to work on mid-shift, 3:00 PM - 12:00 AM Manila time, Monday - Friday
Applicants must be amenable to work in McKinley Hill, Taguig
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo

Taguig City, Metro Manila
Permanent
Full-time