Provide first level support for internal stakeholders on system updates and service requests using basic technical knowledge
Assist in assuming initial ownership for the coordination, investigation
Ensure proper documentation for all problems, incidents, and requests
Assist in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services
Demonstrate a good understanding of the customer's business needs and apply them to the management of system events & incidents
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Work with other teams to ensure the coordinated management of incidents
Meet and maintain daily and monthly service level standards
Perform health checks on supported systems from time to time
Perform initial assessment of the reported issues to check if it is valid and if all the needed information are provided
Monitor the resolution of the incidents and requests, follow-up with the assigned resolvers, and provide updates to business, when necessary
Candidates must have a Bachelor's degree preferably in Information Technology or Computer Science.
Minimum of 2 years of relevant experience in Service desk and infrastructure management.
Excellent verbal and written communication skills.
Willingness to learn new technologies.
Willingness to work on a shifting schedule
Skills:
Technical expertise
Problem-resolving abilities
Written and communication skills
Team partnership
Strong customer service abilities
Basic system troubleshooting
Entry Level / Junior, Apprentice IT and Software Business Process Outsourcing 1 opening Bachelor's degree graduate
Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless.Share the passionSerious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That's life at Eastvantage. We promote a "Work-Life Balance" environment. It's a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other's hair. That's because we work in a highly open, flexible and collaborative zone where we can totally feel at home.We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we're lucky enough to belong to a company that empowers us and looks out for our development and well-being.Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity.Why join us?Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators.BenefitsWe offer challenging roles in a fast-growing international teamWork-life balance environmentWe have a no-nonsense culture and direct interaction with our clientsPrime office located in Fort Bonifacio Global City, Taguig and Ortigas CenterWhat are we good at? Work hard and play hard!We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family.To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Kalibrr
Assist in assuming initial ownership for the coordination, investigation
Ensure proper documentation for all problems, incidents, and requests
Assist in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services
Demonstrate a good understanding of the customer's business needs and apply them to the management of system events & incidents
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Work with other teams to ensure the coordinated management of incidents
Meet and maintain daily and monthly service level standards
Perform health checks on supported systems from time to time
Perform initial assessment of the reported issues to check if it is valid and if all the needed information are provided
Monitor the resolution of the incidents and requests, follow-up with the assigned resolvers, and provide updates to business, when necessary
Candidates must have a Bachelor's degree preferably in Information Technology or Computer Science.
Minimum of 2 years of relevant experience in Service desk and infrastructure management.
Excellent verbal and written communication skills.
Willingness to learn new technologies.
Willingness to work on a shifting schedule
Skills:
Technical expertise
Problem-resolving abilities
Written and communication skills
Team partnership
Strong customer service abilities
Basic system troubleshooting
Entry Level / Junior, Apprentice IT and Software Business Process Outsourcing 1 opening Bachelor's degree graduate
Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless.Share the passionSerious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That's life at Eastvantage. We promote a "Work-Life Balance" environment. It's a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other's hair. That's because we work in a highly open, flexible and collaborative zone where we can totally feel at home.We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we're lucky enough to belong to a company that empowers us and looks out for our development and well-being.Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity.Why join us?Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators.BenefitsWe offer challenging roles in a fast-growing international teamWork-life balance environmentWe have a no-nonsense culture and direct interaction with our clientsPrime office located in Fort Bonifacio Global City, Taguig and Ortigas CenterWhat are we good at? Work hard and play hard!We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family.To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Kalibrr
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Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Eastvantage Business Solutions Inc. jobs
Taguig, Metro Manila