Technical SupportTallant Asia

Tallant Asia is looking to hire a few Technical Support staff for an IT service provider client based in Australia.
 
Who You Are
We are looking for a strong, highly capable technical professional dedicated to customer success.
You are passionate about technology. You have a strong understanding of cyber security and you appreciate the benefits of strong process and documentation.
You combine excellent technical skills with sound business acumen.
Job Description
 
The client is seeking to hire an experienced MSSP Technical Specialist person. In this role, you will assist with level 1 and level 2 help desk support, deliver projects, implement technical onboarding for new customers following established procedures and support the sales team with customer solutions. You will work closely with our technical staff and customers to identify business opportunities and develop solutions that meet their specific needs.
 
Responsibilities
 
Adhere to our internal systems and procedures to ensure efficient and effective service delivery
Work closely with the sales team to provide technical support for the sales process
Collaborate with customers to identify their business needs and propose technical solutions to meet those needs
Provide technical support to our customers and staff
Develop and deliver security assessments to customers following our established procedure
Build and maintain strong relationships with customers, ensuring a high level of customer satisfaction
Update and maintain technical and process documentation
Keep up-to-date with industry trends and competition, and provide feedback to management
Requirements
 
Experience in an MSSP technical role or in a similar technical role
Strong technical knowledge of security solutions and industry trends
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Strong organizational and time management skills
Ability to build and maintain strong customer relationships
Bachelor's degree in Computer Science, Engineering or related field is preferred
Experience with ConnectWise and Microsoft 365 is a plus
THIS IS A FULL TIME, OFFICE BASED ROLE.