Technical SupportRBT Consulting

Description
Duties and Responsibilities:
- Perform job functions consistent with the corporate vision and mission statement and core values of the company
- Install, configure and disengage assigned applications as advised by the company
- Conduct interviews, surveys and other data gathering and validation procedures on existing business processes of clients in order to surface their requirements for the company's product and service lines
- Develop recommendations based on existing best practices on the application of required business processes for client organizations
- Ensure client communication by undertaking the following activities
a. Provide technical support status updates to clients
b. Attend to technical inquiries and complaints received from client organizations
c. Ensure proper escalation of client's severe issues and complaints to immediate superior
d. Complete all project-related documentation such as project summaries, system documentation, financial performance reporting, etc.
- Ensure completion of training and passing of examinations to earn certifications required for the practice and performance of one's functions
- Ensure on-time completion of technical support inquiries
- Customize forms and reports as required by the client by the use of built-in or third-party report designing software
- Perform onsite and offsite technical deployments as indicated in the project contract
- Prepare weekly planner on activities to be undertaken and prepares reports on actual results, outputs and accomplishments based on plans at the end of the week; consolidates accomplishment reports into monthly performance reports
- Participate in various corporate programs and activities with particular emphasis on coordinative meetings; attends training programs and learning sessions for the enhancement of professional, technical and personal proficiencies
- Perform such other duties and responsibilities analogous, germane or related to and/or implied from the above enumeration of duties and responsibilities
Qualifications:
- Bachelor's degree in Computer Science or any IT-Business related course
- Preferably with Business Process Engineering (analysis, creation, improvement), project writing (e.g. Crystal reports), project documentation and customer (internal and external) support experience. (Applicants with any experience in business solutions (accounting, warehouse management, point-of-sale, etc.) will be given preference)
- Persons being considered for appointment to the position should exhibit the following mandatory job dimensions at point of entry:
a. Professional and Technical Proficiency in Basic Accounting Concepts, MS Windows applications, networking concepts ( IP addressing) and in intermediate MS Office ( Word and Excel), Visio or any diagram / drawing tool and documentation skills, Crystal Report Customization
b. Interpersonal Sensitivity
c. Oral and Written Communication Skills
d. Organizing Skills
e. Controlling Skills
f. Time Management
g. Project Management
- Willing to work in San Juan
- Willing to start ASAP
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes

San Juan, National Capital Region ·  3 minutes ago (updated)