Technical Support specialistDivergence HR Consulting Group Inc.

We are currently looking for Technical Support Specialist to troubleshoot and resolve equipment-related issues for our customers. Your role will be critical in ensuring smooth operations and excellent service experiences.Responsibilities
Triage and resolve customer-reported equipment issues or escalate to vendors as needed
Monitor equipment uptime and performance; coordinate with vendors when issues arise
Act as the key liaison between manufacturers and on-site technicians
Communicate with customers and field technicians via Zoom and other platforms
Follow up with equipment manufacturers, network providers, and internal support teams to resolve outstanding tickets
Collaborate closely with the team through daily stand-up meetings and other communication channels
Qualifications & Skills
Associates or Bachelors degree preferred (EE, ECE, CoE, Computer Science, or IT)
Willingness to work after-hours, including nights and weekends (with prior notice)
Solid understanding of Ethernet network access, configurations, and IP-based routing
Experience with wireless carriers, including managing data lines and provisioning accounts
Familiarity with databases and ability to develop scheduled reports for weekly metrics
Previous experience in Help Desk or Customer/Technical Support roles preferred
Basic knowledge of electricity and electronics
Strong verbal and written English communication skills
Soft skills: Customer service, quality focus, flexibility, and attention to detail
Minimum of 2 years experience working with business users and developers to address and resolve technical issues
Divergence HR Consulting Group Inc

Taguig City, Metro Manila
Permanent
Full-time