Technical Support RepresentativeHighpoint Services Network Philippines

JOB DESCRIPTION
RELEVANT EXPERIENCE REQUIRED:
Excellent oral and written communication skills
Ability to stay calm when customers are stressed or upset
Experience working as a Technical Support in a hardware / software campaign is required for this position
Experience in working for an ANZ campaign is preferred
Working knowledge on Personal Computer and other IT products its hardware, and operating systems, and applications is required for this position
JOB QUALIFICATION
MINIMUM EDUCATION REQUIREMENT:  College Graduate or minimum 4-year experience in the call center industry holding the same role as Technical Support Representative or higher.
 
BASIC SKILLS REQUIRED:
Language: Oral and written proficiency in English
Computer: Knowledge in MS Office and generating reports
Technical: Understanding of computer hardware and software
Certifications or Others: Leadership training preferred
Special competence required: Decision-making skills, problem solving ability, analytical ability, handling confidential & sensitive information, process facilitation, influencing and negotiation skills, proactive and customer focused, resourceful and self-initiated
OTHER JOB REQUIREMENTS
Education
Bachelor's Degree / College Degree
Field of study
Computer Science/Information Technology
Specialization
BPO/Call Center
JOB BENEFITS
Health Card, Allowance, Life Insurance, Others
Technical Knowledge, Communication Skills, Computer hardware, PC Troubleshooting, Troubleshooting