Technical Support Representative | open for compsci/it graduates | bgc, taguigEastvantage Business Solutions Inc.

Job Description
About the role:
Proactively reach out and nurture relationships with your most important customers, developing long term partnerships
Use our in-house tool to support our customers
Present analysis and insights to our customers to help drive adoption
Display strong project management skills to onboard new clients effectively
Be the face of the company to our clients and the voice of our clients internally, championing their causes
Demonstrate effective prioritization of tasks when handling multiple issues
After some training, be able to debug smaller issues independently
Work together with an international team and across departmentsProvide training and establish best practice benchmarks with your clients
Identify risks and opportunities within your client base
Contribute to developing our culture as we grow!
Work Set-up:
Permanent and full-time employment
Nightshift schedule: 11pm to 8am (Manila Time)
On-site (BGC)
Position requirements:
Bachelor's degree or similar.
Fluent in written and spoken English.
Excellent communication and interpersonal skills, both in-person and online.
Unafraid to learn about new technology and how to use it.
Works well in a team.
Organized, proactive, and self-driven.
Able to juggle multiple ongoing tasks.
Have experience in direct handling of customers.
Able to control the direction of meetings to guide customers through the path to success.
Strategic thinker that has the will to empower change.
Plus points if you have experience working in a SAAS company!
Extra plus points if you have knowledge of JS APIs