Technical Support Representative - (non-voice)iOPEX Technologies

Salary Details
PHP 20,000
Job Address
Unit 12B 12/F Six Neo Bldg. E. Square 5th Ave. cor 26th St.
Job Description
General Description:
The Technical Support Representatives main objective is to provide Tier 1 level technical support for client's products to our customers in a manner consistent with our policies, procedures, quality, standards, and customer needs, while providing high quality and accurate resolutions to customers under stipulated policies and procedures.
Requirements:
• Minimum of 1-year prior tech support experience with similar consumer/networking products (support for mobile products is required, desktop is a plus)
• Prior hands-on experience with a customer ticketing system, similar to Zendesk or Salesforce
• Be able to work shifts that the team requires
• Very strong English grammar and writing skills with western-style of writing expertise
• Minimum typing speed of 50 WPM
• Good Google Docs/Sheets skills
• College degree preferred
• Amazing people skills (great listener and communicator)
• Calm under pressure, making smart, logical decisions in a fast-paced work environment
• Can-do, positive, teamwork attitude
Specific Tasks:
• Answers and responds to requests received via email/chat from customers inquiring about client's products.
• Log accurate and meaningful information of each contact in the Zendesk ticketing system according to established procedures and policies.
• Coordinates and escalates the requests to appropriate personnel when unable to resolve at this level.
• Meet established individual and team performance targets, which include customer service, productivity, quality standards, and any other client's deems necessary.
• Perform any other tasks, duties, or services requested by his/her immediate lead.
Job Requirements
Zendesk, Google Docs, Email, Chat
Job Type
Information Technology
Working Hours
10:00 AM to 12:00 AM
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NCR, Metro Manila, Taguig, Philippines
1 Year or less
Full-time
PHP 20,000
Bachelor's / College Degree
1000 Vacancies