Technical Support Representative - night shiftClark Outsourcing

Description
Our benefits include:
Work directly with an international client
Performance evaluation at 6-months
13th month pay
HMO (Maxicare)
5 Service Incentive Leaves upon reaching 1-year of service/employment
Maternity Leave, Paternity Leave, SOLO Parent Leave, Magna Carta Leave, etc.
Education Benefit
Retirement Benefit
Shuttle Service
CO League (Swimming, jiu-jitsu, yoga, billiards, table tennis, prizes, events, training, outreach, etc.)
24-Hour Management & Tech Support
Great hands-on support team and fun working environment
Position Description:
Position Title: Technical Support Representative
Classification: Associate
Salary Grade: 15000 - 25000 Peso / month
Reports To: Account Manager, Client
Primary Relationships: Client Team
Date(s): October 2020
Background:
As a Technical Support Representative you will handle inquiries by answering technical service questions by phone and email. You will be supporting end users during troubleshooting activities as well as interacting directly with software or hardware issues in order to provide fixes.
The ability to effectively communicate via phone and email is of the utmost importance. Your focus to complete your tasks accurately and deliver high quality service in a timely manner is a primary function of your job. Your overall goal is to ensure excellent technical support standards and maintain high customer satisfaction rates.
Main Roles:
Handle phone calls and provide support for various systems
Answer questions, analyze problems, and quickly form solutions to deliver high quality service and return systems to proper operation
Ensure customer satisfaction
Schedule:
Must feel comfortable work US hours (graveyard shift)
Responsibilities:
Display polite and professional communication via phone, email, and/or chat
Manage support inquiries by clarifying customer's requests
Recommend potential products, service, or solutions to problems
Read from scripts and adopt your own tone to enhance the customer experience
Communicate clearly and effectively with end users to resolve issues and ensure customer satisfaction
Maintain detailed records of customer interactions and activities
Requirements:
Bachelor Degree holder in any field
A minimum of 1-2 years as a Technical Support Representative
Excellent English language skills (written and verbal)
Good time management and task management skills
Proficiency in MS Office and Google Suite
Solid analytical and problem solving skills
Proficient computer and technical skills
Able to demonstrate initiative
Attention to detail
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Availability for travel: No
Availability for change of residence: No

Work type
Full Time