Technical Support Representative - must have 1 year outbound tsr - 27k - bgc taguigiOPEX Technologies

As a Technical Support Specialist, you will handle presales inquiries funnel through marketing
campaigns of strategic products, and our online Store. Also, you will answer presale technical questions and provide recommendations based on the customer's requirements. Though we have channels for customers to obtain post-sale warranty support, you will be expected to answer basic questions on installation issues and post-sales inquiries from customers who made their purchases.
Responsibilities:
• Provide support for English presale inquiry via chat, phone, and email
• Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service
• Diagnoses and resolving basic troubleshooting
• Provides solutions and resolution resources for customer concerns
• Interfaces with customers over the phone providing status updates and ensuring service has been restored
• Escalates appropriate technical issues to upper-level technical support when needed
• Upsell additional services and provide a recommendation based on customer requirement
Requirements:
• Should have at least 1 year of technical support experience
• Must have at least 6 months to 1 year of upselling experience
• Good written and communications skills
• Shows a high level of understanding in relevant technologies including home and small to medium size
business networking technologies including switches, routers, WIFI and IoT devices, etc.
• Understanding of routers, switches, firewalls, load balancers, VPN, VLAN, DNS, DSL, DHCP, QoS.
• Knowledge on different Networking and Internet Protocols.
• Ability to do network troubleshooting (Using different commands like IP Config, MSconfig etc)
• Knowledge on different types of Network Topologies and Set Up
Must willing to work onsite at BGC Taguig
Our people enjoy some amazing perks, check out a few below:
Competitive salary package
Exciting employee engagement activities
Learning sessions every week
Fast career growth
Accessible location
HMO
OT/Holiday pay
Leave credits
Leave conversions
Night differential
Uncapped annual appraisal
2 days off
And most importantly, you'll be part of a growing company with dynamic and engaging team.
Summary of role requirements:
Looking for candidates available to work on weekdays
1 year of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 07 July 2023