Technical Support rep iRELX

Installation, training and providing technical support to multiple level end users in diverse technical areas
Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention.
Ability to provide effective customer support through multiple communication channels, including chat, email, and telephone.
Strong customer focus including multiple internet browsers packages
Assist customers with training of product and services ordering, interpretation and site navigation.
Provide hardware configuration analysis, diagnostics, troubleshooting and support.
Effectively troubleshoot and resolve web-based applications including browser configuration.
Research order requests to ensure timely delivery to our customers.
Contact customers to respond to inquiries, status and escalation outcome.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (RightNow, MBSi)
Perform other duties as assigned.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Iloilo City, Iloilo
Permanent
Full-time