Technical Support professional-amsEclaro

Assignment Detail Industry: IT Consulting/Services Job Description Technical Support Professional-AMS * Act as the single point of contact to the customer for all types of service requests * Document tickets through a ticket tracking and re Assignment Detail Industry: IT Consulting/Services Job Description Technical Support Professional-AMS Act as the single point of contact to the customer for all types of service requests Document tickets through a ticket tracking and resolutions system. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Be accountable for tracking and escalating as necessary through all phases of the IT incident lifecycle. Leverage the incident tracking system to report on the utilization of IT Support resources and successful completion of service requests to stakeholders. Improve customer service, perception, and satisfaction. Improve usage and increase productivity of IT support resources. Solicit feedback from clients through follow up calls after service requests are completed. Communicate soft
Monster

Philippines
Permanent
Full-time