Technical Support for voip and internet troubleshootingSixEleven Global Services and Solution
Workplace: Davao
Salary: ₱ 22,000.00 monthly
Work form: Full time
Posting Date: 11/11/2025
Deadline: 20/02/2021
Description
Position Overview:
A day to day schedule would consist of answering client calls, responding to emails to help resolve client issues, either with the internet, phone service, changes to their phone system as well as configuring PBX for new clients, porting in phone numbers, and following up on previous support tickets to ensure all issues are resolved.
Candidates must be able to follow SOP, create support tickets, follow through if the issue is not resolved right away, and ask for help if there is a roadblock until the client issue is resolved. Client satisfaction is above all else.
The skillset that we look for:
• EXTREMELY well organized.
• must be a self-starter, out of the box thinker.
• be able to work under pressure, keep organized and look for solutions.
• seek out solutions when they hit a roadblock instead of dropping the task and forgetting it.
• answer support/general calls & Emails from end-users and resolve their issue.
• provision new phone systems, phones, port numbers.
• manage the remote installation of internet & VoIP service with on-site technicians.
Tools that must have experience in;
• Asterisk/Freepbx/Kamailio/FreeSwitch (VoIP soft switch).
• Wireshark or VoIP Monitor for VoIP troubleshooting.
• Basic software such as AnyDesk, Office, VPN, FTP, SSH.
• IP phone configuration & setup.
• CentOS and general Linux operation is a great plus but not required.
General Skills:
• Be able to speak & write English fluently with little or no accent.
• must have high-speed internet with at least 10m symmetrical connection with a preferred backup in case of an outage if
working from home.
• access to a working computer and a quiet place to work, noise-canceling headsets.
Ideal Candidate MUST have the following;
• 3+ years of experience with Asterisk, Freepbx, FreeSwitch.
• 3+ years of experience with Networking.
• Knowledgeable in Linux/Unix OS.
• Knowledge of IP phones & provisioning such as Grandstream, Polycom, Yealink.
• Technical knowledge about networking, VoIP, how it works, capabilities, limitations, call quality testing.
• Out of the box thinker with the ability to resolve problems in a timely manner.
Requirements
Minimum education level: Vocational
Years of experience: 3
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
Position Overview:
A day to day schedule would consist of answering client calls, responding to emails to help resolve client issues, either with the internet, phone service, changes to their phone system as well as configuring PBX for new clients, porting in phone numbers, and following up on previous support tickets to ensure all issues are resolved.
Candidates must be able to follow SOP, create support tickets, follow through if the issue is not resolved right away, and ask for help if there is a roadblock until the client issue is resolved. Client satisfaction is above all else.
The skillset that we look for:
• EXTREMELY well organized.
• must be a self-starter, out of the box thinker.
• be able to work under pressure, keep organized and look for solutions.
• seek out solutions when they hit a roadblock instead of dropping the task and forgetting it.
• answer support/general calls & Emails from end-users and resolve their issue.
• provision new phone systems, phones, port numbers.
• manage the remote installation of internet & VoIP service with on-site technicians.
Tools that must have experience in;
• Asterisk/Freepbx/Kamailio/FreeSwitch (VoIP soft switch).
• Wireshark or VoIP Monitor for VoIP troubleshooting.
• Basic software such as AnyDesk, Office, VPN, FTP, SSH.
• IP phone configuration & setup.
• CentOS and general Linux operation is a great plus but not required.
General Skills:
• Be able to speak & write English fluently with little or no accent.
• must have high-speed internet with at least 10m symmetrical connection with a preferred backup in case of an outage if
working from home.
• access to a working computer and a quiet place to work, noise-canceling headsets.
Ideal Candidate MUST have the following;
• 3+ years of experience with Asterisk, Freepbx, FreeSwitch.
• 3+ years of experience with Networking.
• Knowledgeable in Linux/Unix OS.
• Knowledge of IP phones & provisioning such as Grandstream, Polycom, Yealink.
• Technical knowledge about networking, VoIP, how it works, capabilities, limitations, call quality testing.
• Out of the box thinker with the ability to resolve problems in a timely manner.
Requirements
Minimum education level: Vocational
Years of experience: 3
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
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SixEleven Global Services and Solution
About the company
SixEleven Global Services and Solution jobs
Davao del Sur, Davao Region · 14 September (updated)
Position Technical Support for voip and internet troubleshooting recruited by the company SixEleven Global Services and Solution at Davao, Joboko automatically collects the salary of ₱ 22,000.00 monthly, finds more jobs on Technical Support for VoIP and Internet Troubleshooting or SixEleven Global Services and Solution company in the links above
About the company
SixEleven Global Services and Solution jobs
Davao del Sur, Davao Region · 14 September (updated)