Technical Support EngineerJAV Resource Corp.

Salary Details
Negotiable
Job Address
#23 Gordon Avenue, Brgy. Pag-asa, Olongapo City, Zambales, Region III, Philippines
Job Description
We are looking for versatile and solutions-driven TECHNICAL SUPPORT ENGINEERS to join our growing workforce!
If you are a Licensed Electrical Engineer, Master Electrician or Electronics Technician who has analytical skills to troubleshoot and provide technical solutions, and a heart for customer service at the same time, YOU BELONG TO US!
The Technical Support Engineers are responsible for diagnosing, troubleshooting, and resolving wifi configuration or system issues on solar energy inverters. They combine deep technical expertise with strong communication skills to support internal teams and external clients. Their day-to-day tasks involve answering hotline calls, responding to tickets, escalating complex issues, documenting solutions, and continuously improving support processes.
JAV Resource Corporation is a fast-growing Business Process Outsourcing (BPO) Company, with robust clientele in Australia offering affordable and quality energy solutions to Australian businesses and residents seeking clean energy supply in a cost-effective way. We aim to provide back office support to our valued clients, ranging from Administrative tasks, Technical Support, Accounting and Financial Services, Digital Marketing and Customer Service. We are every business’ partner to achieving their market targets and business goals.
Key Attributes:
Licensed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician
Knowledge in solar panels, batteries and inverters is a deal breaker
Has prowess in English communication, oral and written
Can confidently speak with all types and levels of people
Has active listening skills
Able to multi-task - maneuver computer from one application to another while talking to the customer over call
Patient and empathetic
Comfortable working with a team of Engineers, collaborative and dynamic
Willing to relocate for applicants residing outside Olongapo City
What we Offer?
A competitive package depending on meeting the qualification requirements stipulated above
Full-time, permanent employment
Above standard leave credits upon regularization
Paid trainings related to the job
Tools necessary in the delivery of output will be company-provided
Anniversary increase
Performance incentives
Holiday and overtime payment if incurred
Office-based, rotational schedule (6am to 3pm and 7am to 4pm), 5 days a week work schedule
Please note that this is a FULL TIME, ON-SITE OFFICE JOB located in Olongapo City.
Should you be interested to grow your career in the BPO industry, send us your comprehensive curriculum vitae to [Protected Info] or c*****s@javrecorp.com and our Human Resource Professional will connect with you for the schedule and details of the screening process.
Job Types: Full-time, Permanent
Pay: Php20,000.00 - Php25,000.00 per month (starting rate, negotiable)
Benefits:
Additional leave
Company Christmas gift
Company events
Opportunities for promotion
Paid training
Pay raise
Promotion to permanent employee
Schedule:
8 hour shift
Day shift
5 days a week (2 permanent rest days)
Supplemental Pay:
13th month salary
Anniversary bonus
Overtime pay
Performance bonus
Yearly bonus
Ability to commute/relocate:
Can reliably commute or planning to relocate to Olongapo City before starting work (Required)
License/Certification:
Licensed Electrical Engineer, Master Electrician, Electronics Engineer, Electronics Technician (Preferred)
Work Location: Olongapo City - In person / On-site / Office set-up
Required Skills
Customer Service Skills, English Written and Oral Communication Skills, Telephone Etiquette, Troubleshooting, Tech Savvy, Listening Skills, Organization Skills, Systematic, Patient
Job Type
Customer Service/BPO
Working Hours
07:00 AM to 04:00 PM
You need to login to apply for this job

Region III, Zambales, Olongapo, Philippines
1 Year or less
Full-time
Negotiable
Bachelor's / College Degree
2 Vacancies