Technical Support EngineerRed Hat

About the job
The Red Hat Global Support Services team is looking for an experienced Technical Support Engineer with Linux networking experience to join us in the Philippines. In this role, you will build on your expertise with Red Hat technologies, namely Red Hat Enterprise Linux (RHEL) running on hybrid cloud, while providing outstanding technical support to our customers. You'll work closely with our developer and quality engineering (QE) teams to incorporate customer feedback and make Red Hat Enterprise Linux (RHEL) an even better product. The customers you'll interact with are often last level technical contacts on the customer's side, like system administrators, architects, and solution engineers.
What you will do
Support Red Hat's customers on various network related issues for Red Hat Enterprise Linux (RHEL) and Red Hat products on different hybrid cloud solutions
Diagnose and troubleshoot complex technical problems across different components like Packet loss, bonding and teaming, IPv4 and IPv6, Control Groups, firewall (iptables) Load Balancer, network interface controllers (NICs), as well as provide the root cause analysis
Build on your expertise by going through intensive onboarding, which includes taking Red Hat Enterprise Linux (RHEL) Certifications, like Red Hat Certified Engineer (RHCE)
Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat's portfolio
Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience
Contribute to the global Red Hat knowledge management system
Collaborate with your colleagues on different side projects, contribute to the success of the global team, and contribute to the open source community
Manage workload to ensure that all customer issues are timely handled and managed to resolution
What you will bring
Bachelor's degree in a technical field; Engineering or Computer science are a plus
3+ years of working experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment
Linux operating system installation, configuration, upgrades, and maintenance experience
Excellent communication skills, ability to analyze and effectively resolve complex customer issues
Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
Passion for problem-solving and investigation of the most complex customer and technical problems
Passion knowledge, ability to further grow and enhance your technical and interpersonal skills
Ability to work as part of a team, open-minded, and collaborative approach
Knowledge of containers is a big plus
Knowledge of networking, firewall, security, clustering, web servers, and databases using Linux is a plus
Experience with non x64 architectures is a plus
Familiarity with Linux scripting languages is a plus
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About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Diversity, Equity & Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.