Technical Support Engineer - tech l2PANDR

Empower seamless communication - deliver world-class technical support and lead the future of client success!Job Overview:We are seeking a skilled and client-focused Technical Support Engineer to join our IT Support Team. You will assist external clients with Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) systems, including Zoom and Microsoft Teams. The role involves troubleshooting, configuration, and optimization to ensure smooth operations and client satisfaction. This position also offers a growth path toward leadership, ideal for candidates ready to mentor and take on greater responsibility.RequirementsKey Responsibilities:Provide first-line technical support via phone, email, and chat.Troubleshoot and resolve issues in UCaaS/CCaaS, hardware, software, and networks.Configure and support tools such as Zoom and Microsoft Teams.Escalate complex cases to 2nd-level or vendor support.Maintain technical documentation and FAQs.Manage and resolve support tickets promptly.Conduct client training and stay updated on new technologies.Support continuous process improvements and mentor junior staff.Qualifications:Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).Proven experience in technical support, preferably UCaaS/CCaaS systems.Proficient in Zoom, Microsoft Teams, and communication platforms.Strong troubleshooting, communication, and problem-solving skills.Familiar with ticketing systems and ITIL best practices.Team-oriented, adaptable, and growth-driven with leadership potential.BenefitsWhy Join Us?
Healthy, supportive, and conducive work environment (Great Place to WorkTM Certified for three consecutive years!)
Work with an innovative company delivering cutting-edge solutions across multiple industries
Lead a team in a fast-paced, high-growth environment
Competitive salary with opportunities for career advancement
Collaborative, forward-thinking work culture
21 leave credits plus all client-based holidays
HMO coverage with dependent benefits
Exposure to world-class leadership from both local and international supervisors
Ready to take your sales career to the next level? Apply now!
Pandr

Legazpi City, Albay
Permanent
Full-time