Technical Support Engineer - nsgEclaro

Assignment Detail Industry: Software Job Description Main Duties Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive Assignment Detail Industry: Software Job Description Main Duties Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience Solving technical problems and delivering an experience so profound that customers love using our products and services and actively recommend them to others Learning and utilizing specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes Handle customer complaints and escalations (via phone, email, remote desktop) by talking to customers directly Skills & Experience Essential Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking and encryption technologies Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email o Ability to handle escalated calls while using good judgment to make sound recommendations Advanced computer skills and at least 1year experience including but not limited to: Linux, Unix, DNS, Networking, Network security, Apache, Proxies, Email security, http protocol, bash, web proxy, web security, spam filtering, Active Directory o Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP o Basic to intermediate knowledge and understanding on the following concepts: Security, Firewalls, and Cloud. Desirable Skills Any networking type certifications e.g. CCNA, Networking + etc. (is a plus) Basic knowledge on remediation of malware/viruses/Trojans. (is a plus) Basic knowledge on Virtualization (MS System Center Virtual Machine Manger and/or VMWARE Bachelor's degree in Computer Science or equivalent work experience
Monster

Philippines
Permanent
Full-time