Technical Support Engineer - esgEclaro

Assignment Detail Industry: Software Job Description Main Duties Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive Assignment Detail Industry: Software Job Description Main Duties Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience Solving technical problems and delivering an experience so profound that customers love using our products and services and actively recommend them to others Learning and utilizing specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes Handle customer complaints and escalations (via phone, email, remote desktop) by talking to customers directly. Ability to lead MTR Rapid Deployment service to customers and/or subscribers. Skills & Experience Essential: Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking and encryption technologies Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email Ability to handle escalated calls while using good judgment to make sound recommendations Intermediate to Advanced technical skills including but not limited to: Active Directory, SQL, Networking, Microsoft Exchange, VMWare, Linux/Unix, Mac, Microsoft Windows, Windows Server Administration, including Domain Controllers, Active Directory, IIS and SQL Knowledgeable on the following concepts: Security, Cloud, Data protection, Encryption, Malware, Spyware, Cyber Security, Firewalls, Antivirus and Disaster Recovery (is a plus) Experience of installation, configuration and troubleshooting of Windows Desktop and Server operating systems Basic to intermediate experience on product implementation: pre-planning, understanding Scope of Work (SOW) and Change Control principles Technically experienced on Remote Deployment services particularly on applications and product plugins. Desirable: Experience with installation and configuration of Mac OS and UNIX. Experience with deployment of software to windows computers using common automated software. Experience with basic command line/batch file scripting commands Experience with Virtualization (MS System Center Virtual Machine Manger and/or VMWARE Bachelor's degree in Computer Science or equivalent work experience CompTIA Security+, Network+, MCP or MCSE certifications (a plus)
Monster

Philippines
Permanent
Full-time