Technical Support Engineer | Cyber SecurityTransnational Diversified Group
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 10/11/2025
Deadline: 15/10/2020
This job has expired, you can refer to some related jobs below
Respond to customer inquiries via phone, email, and chats in a professional and timely manner.
Obtain, evaluate and research relevant data to resolve customer inquiries and issues; recording detail, including actions taken, in the tickets.
· Provide technical guidance, remotely, to customers deploying Cofense solutions.
Monitor the Support queue to ensure tickets are properly processed, coded, and assigned.
Manage product specific support tickets through resolution and initiate escalations to Senior Technical Support Engineers, or Management, if necessary.
Replicate, troubleshoot, and properly document product bugs and defects for escalation.
Develop documentation, FAQs and canned responses to improve consistency and accuracy of support responses.
On-call rotation coverage as needed.
Other duties as assigned.
· Excellent verbal and written communications skills, and strong keyboarding and telephone etiquette
· Strong customer-service orientation and a commitment to achieve outstanding customer satisfaction
· Can multi-task and is able to manage changing or conflicting priorities, and multiple support cases simultaneously
· Basic Network communication troubleshooting experience
· Basic Linux and Windows troubleshooting - understanding basic partitioning, system services, standard logs files, and system commands
· Basic TCP/IP networking skills
· Basic understanding of enterprise email clients
· Familiarity with SMTP, IMAP, HTTP and other Internet protocols
· Familiarity with Virtual Environments preferred
· Basic HTML skills preferred
· Basic IT troubleshooting abilities preferred
· Basic understanding of messaging, SMTP and email hygiene products preferred
· Basic understanding of spear phishing and the risk it presents to large enterprises preferred
· Team Player who respects other's ideas, and is an excellent listener
· Strong critical thinking skills, a problem solver who thinks "Outside the box"
· Bachelor's degree in Computer Science, Engineering is preferred, or equivalent work experience
· 1 - 2 years of technical support experience with demonstrable skills in troubleshooting solutions deployed in enterprise networks
· Basic IT Security and familiarity with Incident Response a plus
Associate / Supervisor IT and Software Computer Software / Engineering 8 openings Bachelor's degree graduate
Kalibrr
Obtain, evaluate and research relevant data to resolve customer inquiries and issues; recording detail, including actions taken, in the tickets.
· Provide technical guidance, remotely, to customers deploying Cofense solutions.
Monitor the Support queue to ensure tickets are properly processed, coded, and assigned.
Manage product specific support tickets through resolution and initiate escalations to Senior Technical Support Engineers, or Management, if necessary.
Replicate, troubleshoot, and properly document product bugs and defects for escalation.
Develop documentation, FAQs and canned responses to improve consistency and accuracy of support responses.
On-call rotation coverage as needed.
Other duties as assigned.
· Excellent verbal and written communications skills, and strong keyboarding and telephone etiquette
· Strong customer-service orientation and a commitment to achieve outstanding customer satisfaction
· Can multi-task and is able to manage changing or conflicting priorities, and multiple support cases simultaneously
· Basic Network communication troubleshooting experience
· Basic Linux and Windows troubleshooting - understanding basic partitioning, system services, standard logs files, and system commands
· Basic TCP/IP networking skills
· Basic understanding of enterprise email clients
· Familiarity with SMTP, IMAP, HTTP and other Internet protocols
· Familiarity with Virtual Environments preferred
· Basic HTML skills preferred
· Basic IT troubleshooting abilities preferred
· Basic understanding of messaging, SMTP and email hygiene products preferred
· Basic understanding of spear phishing and the risk it presents to large enterprises preferred
· Team Player who respects other's ideas, and is an excellent listener
· Strong critical thinking skills, a problem solver who thinks "Outside the box"
· Bachelor's degree in Computer Science, Engineering is preferred, or equivalent work experience
· 1 - 2 years of technical support experience with demonstrable skills in troubleshooting solutions deployed in enterprise networks
· Basic IT Security and familiarity with Incident Response a plus
Associate / Supervisor IT and Software Computer Software / Engineering 8 openings Bachelor's degree graduate
Kalibrr
Submit profile
Transnational Diversified Group
About the company
Position Technical Support Engineer | Cyber Security recruited by the company Transnational Diversified Group at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on Technical Support Engineer | Cyber Security or Transnational Diversified Group company in the links above