Technical Support associate - universal campaign (temp wfh) - novalichesTeleTech Customer Care Management

Description
TeleTech is on the search for a temporary work from home Gaming Technical Support Representative to proactively create meaningful connections with our team in Novaliches, Quezon City.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
What you'll need to qualify:
• Complete at least 2 years in College of any course
• Exceptional English verbal and written communication skills
• Handy with MS Windows and other computer applications
• Technical aptitude to troubleshoot computer peripherals and support general customer service inquiries
• Basic knowledge of different operating system environments like Windows and MacOS
• Enthusiasm and passion for games
• Basic familiarity with gaming concepts and terminologies
• The gamer's ability to think on the fly, adapt and execute quickly
• Gamer's curiosity at discovering and understanding new concepts
Technology and work environment requirements (Temporary Work from Home):
· Have the right connection - a home internet connection that is >15Mbps (you may do a quick check through Fast.com)
· Computer - we'll supply and deliver at your doorstep
· Must be able to hard-wire (via ethernet cord) directly into your home modem
· Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working
What your typical day will consist of:
• Report to work at the assigned time, adhering to work schedules each day
• Consult with customers on technical support inquiries by a variety of communication channels that could include voice, email or chat
• Respond to inquiries with active listening - identifying additional needs and support any upgrades in products and services
• Resolve customer issues in a timely manner as expected by our customers and stakeholders
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding
• Collaborate with other team members to resolve complex issues
• Report emerging issues by escalating to Level 2 Subject Matter experts
• Positively participate in company events, team activities, and continuous learning
What you'll enjoy:
• Competitive pay and performance-based incentives
• Real career growth opportunities
• Company-sponsored HMO with Health & Wellness programs for you and your family
• Educational assistance through tuition reimbursement
• An accessible office location at the Level 1 Robinsons Place Novaliches , 1199 Quirino Highway, Barangay Pasong Putik, Novaliches, Quezon City
Accepting digital applications for your protection and the protection of our employees: Apply online or text 'TTEC' to +63 922 110 1170 to connect with us.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TeleTech, search #ExperienceTeleTech throughout social media to engage in the global conversation.
Requirements
Minimum education level: Vocational
Years of experience: 1
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
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₱ 24,000.00 monthly ·  Quezon City, National Capital Region ·  Today, 04:34 PM
Work type
Full Time