Technical Support associate(permanent work at home)Torch Solutions

We're urgently in need of Technical Support Associates to join our team in Davao site.
RESPONSIBILITIES:
1.Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
2. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
3. Gather customer's information and determine the issue by evaluating and analyzing the symptoms;
4. Research required information using available resources;
5. Follow standard processes and procedures;
6. Identify and escalate priority issues per Client specifications;
7. Redirect problems to appropriate resource;
8. Accurately process and record call transactions using a computer and designated tracking software;
9. Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business;
10. Organize ideas and communicate oral messages appropriate to listeners and situations;
11. Follow up and make scheduled call backs to customers where necessary;
12. Stay current with system information, changes and updates
Requirements
Excellent English communication skills
Computer Literate
Must be willing to work full-time
For Work at home applicants, Work at home ready and must have strong internet connection
Can start ASAP
Benefits
Competitive Salary Package
Increasing Allowances and Incentives
Over the phone interview
Open for Work at home and Work onsite accounts
TORCH Solutions

Davao City
Permanent
Full-time