Technical Support agent (api support)Binance

Job Description
Please note, all positions at Binance require relevant experience. Applications without required experience will not be considered.
Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money for people around the world.
Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Responsibilities
Manage and provide support for backend applications including API integration to our platforms
Configure and troubleshoot issues received from users via our Zendesk ticketing system
Escalate issues based on comprehensive reporting of one's work, and analyze the business requirements and feedback from others to create and maintain documentation
Coordinate with local team members to provide technical support, maintenance and resolution of issues
Requirements
Fluent ability in English
Some programming background is a big plus
Bachelor's degree or higher in a technical field (Computer Science a big plus)
Knowledgeable in hardware and software applications, installation, configuration, and maintenance of the data warehouse; and operating systems such as Windows/Linux/iOS
Prior exposure to data warehouse, prior experience working in IT Services or B2B after-sale service
Strong logical and analytical mindset with a high sense of responsibility and teamwork is a must
Able to work under pressure and solve problems independently whilst holding strong communication skills
Kindly note that support will be entirely via live chat or email, it will include but is not limited to customer queries, complaints, and identification approval processes. Additionally, this is a shift based role and will include night shifts.
Conditions
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire
JobsinForex

Manila City, Metro Manila
Permanent
Full-time