Technical Support advisor - wave 14 cebuTeledirect Telecommerce Phils Inc

#BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse peop #BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to # BeMore ! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Earn up to 35K 20K New Hire Bonus* Monthly performance bonuses upon regularization (up to 30% of basic pay) 15% Night differential rate 15 Sick Leave credits with cash conversions 15 Vacation Leave credits with carry over Internet and electricity allowance* Comprehensive medical, insurance, or social security coverage HMO benefits on Day 1 + one (1) free dependent after 6 months Group life insurance starting on Day 1 Premium workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company with 25 years of experience and more than 270 industry awards What is your mission? You will help us deliver excellent service to our partner brands by performing these tasks: Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support. Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer Recognize and adjust support approach to accommodate all levels of customer's experience Communicate positively with team members, customers, and other partners Who are we looking for? Completed 2 years in college Must possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account Good understanding of consumer electronics products Solid technical and diagnostic skills with tested problem-solving skills Strong verbal and written English communication skills Amenable to work rotating shifts (morning, mid, & night shifts) Can work from home and in Ortigas Center, Pasig City With access to a quiet and secured room and at least 30 MBPS internet subscription
Monster

Philippines
Permanent
Full-time