Technical Support advisor - cebuTeledirect Telecommerce Phils Inc

#BeHappier Do you want to be part of an award-winning, premium, and fast-growing outsourcing provider? Do you want to work in a company that puts your growth and happiness on top of its priorities? We are looking for awesome additions to our growin #BeHappier Do you want to be part of an award-winning, premium, and fast-growing outsourcing provider? Do you want to work in a company that puts your growth and happiness on top of its priorities? We are looking for awesome additions to our growing workforce. Be home, belong, and start your #BeHappier journey with TDCX today! Top Reasons to work with TDCX Attractive Remuneration Comprehensive Medical Care and Insurance Coverage Premium and Instagrammable Workspaces Engagement and Recognition Programs Strong Learning and Development plans for your growth and career acceleration Easy to locate area with direct access to public transport Positive culture for you to #BeHappier at work Enjoy flexible working arrangements Be coached and mentored by experts in your field Join a global company with 25 years of experience and more than 200 industry awards What is your mission? Responds and addresses customers` problems in a timely manner utilizing our support system Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required. Utilizes proprietary and external tools and resources to identify and resolve customers` inquiries Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience Understands the technical back end and operations of our project Improves and expands technical knowledge and familiarity with technical issues to better assist customer Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for? Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply. Possesses strong time management skills and motivated to exceed expectations. Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation) Proficient with day-to-day usage of computers and mobile phones (eg. familiar with e-mail, basic internet/hardware troubleshooting, mobile app installation and payments, etc). Excellent verbal and written communication skills in English and the language of the supporting market.
Monster

Philippines
Permanent
Full-time