technical services Associate (thai-speaking)Abbott

JOB DESCRIPTION: Primary Responsibilities and Duties To include * Receive inbound Customer calls and email communications and address in a professional and friendly manner. * Provide first level support in troubleshooting customer complaints a JOB DESCRIPTION: Primary Responsibilities and Duties To include Receive inbound Customer calls and email communications and address in a professional and friendly manner. Provide first level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to resolve. Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure accuracy of the records. Communication of complaint investigation conclusions to customers through written reports and phone conversations. Review, prioritise and manage group mailboxes to ensure all inquiries and complaints are actioned as per procedures. Resolve and address any complaints or inquiries within the targets described within the key performance indicators for individuals, the team and the company. To continually evaluate and identify opportunities to drive process improvements that positively impact the customer experience. Develop and maintain areas of expertise in product specialisms required for role sharing and expanding knowledge within the ARDx Technical Support team Requirements Minimum Qualifications: 3rd Level Certificate/Diploma in relevant discipline i.e. Biomedical Equipment Services, Medical Transcription, Healthcare Services, Nursing, Engineering discipline. The individual will have a minimum of 1-year experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints. Demonstrates the application of problem-solving methodologies, detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues Demonstrates an understanding of the requirements of Technical writing. Computer Literate proficient in MS Word, PowerPoint, Excel and Outlook Fluency in a second language - Thai Strong written and verbal communication skills The role is office based but a degree of flexibility is required. Ability to take ownership, organise workload and change priorities quickly Assume responsibility and Accountability for daily tasks and highlights any risk to Team lead. The salary for this role is between: N/A JOB FAMILY: Facilities & Maintenance DIVISION: ARDx Abbott Rapid Diagnostics LOCATION: Philippines Taguig City : Rizal Drive, Corner 31st Street, Bonifacio One Technology Tower ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Monster

Taguig City, Metro Manila
Permanent
Full-time