technical service Team Lead (cebu based)Integrated Computer Systems, Inc.

INTEGRATED COMPUTER SYSTEMS, INC.
 
A leading Philippine IT solutions company, with more than 30 years of industry experience, is looking for qualified applicants for its Cebu City office:
 
 
TECHNICAL SERVICE TEAM LEAD
 
Responsibilities:
Oversee and monitor daily technical support services activities in assigned client site.
Responsible for effective deployment of technical and ensure service requests are properly handled.
Monitor resolution of customer technical concerns, escalations and backlogs.
Maintenance and updating of the service tickets and tasks.
Implementation of proper work procedures and service policies.
Ensure customer satisfaction and accurate, timely and complete feedback.
Requirements:
Bachelor's Degree in Computer Engineering, Information Technology or any related course.
With at least 5 years working experience as Team Leader managing hands-on harware technical support in a BPO environment.
Excellent customer service skills.
Willing to work in Cebu Business Park, Cebu CIty.
 
For more information about our company, visit our website: http://www.ics.com.ph

5+ Years Experience