Technical & product trainer - dayshiftHighpoint Services Network Philippines Inc

JOB DESCRIPTION
Responsible for employee training and development through refresher and up skilling on communication skills, products and services, and Operations' policy and SOPs.
Develop and organize related materials and documentation including concise content, learning theory, training aids, audiovisuals, documentation and procedures for course delivery.
Maintains training materials and knowledgebase portal updated based on current technical and process issues being faced by Operations.
Communicates with the client on Technical & Product related matters.
Periodically implements Process/Product Knowledge Tests and publish results to Operations. This will measure retention of trainings completed.
Closely work with Quality Assurance Team to ensure above average quality is given to client's customers.
Subject matter expert of products and processes of different lines of businesses.
Publish announcements specific to account being handled.
Plans the training calendar monthly and yearly.
Review Core Skills training program content and one's performance and recommends improvements to the Training Manager
Performs other functions that may be assigned by superiors from time to time.
JOB QUALIFICATION
Excellent oral and written communication skills
Prior experience at facilitating technical training on computer hardware/software.
Prior experience in facilitating communication and culture training. Exposure to an AU/NZ or EU campaigns preferred.
Experience in facilitating culture and communications training specific to ANZ Campaigns is preferred.
Experience is creating, building, managing culture, communications & technical training material is required.
OTHER JOB REQUIREMENTS
Education
College Undergraduate
Field of study
Others
Specialization
BPO/Call Center
JOB BENEFITS
Health Card, Allowance, Free Parking, Mobile Phone, Life Insurance
Analytical, Leadership, Problem Solving, Integrity, Team Management, Performance Management