Technical officer(Anywhere)

Join a proven, high growth tech startup with offices in Australia and the US
Exposure to the best ecommerce brands globally and the rapidly growing Shopify ecosystem.
Monday to Friday; 9:00pm to 6:00am shift
Want to work for a customer-marketing platform trusted by 1,000+ of the world’s fastest-growing consumer brands like Kim Kardashian’s brand, SKIMS? The platform is a suite of integrated marketing products including customer ratings and reviews, UGC, and Q&A which brands use to build trust, drive sales, and maximize customer lifetime value.
This role will provide a forward-thinking and passionate Support Engineer the opportunity to shape the customer support function and deliver an awesome user experience in the North America region within a fast growing team, dedicated to creating amazing products.
You’ll work for the Australian Development Manager and support the USA Sales and Customer Success teams to deliver outstanding customer support by:
- Providing first-level support; assisting customers with general and software related queries, instruct users on how to use new features and troubleshoot issues that have been reported.
- Coordinating and resolving incidents and when necessary escalating them to the development team.
- Completing onboarding tasks, including; front-end development (HTML, CSS), software setup, data migration and user walk-throughs.
- Contributing to the maintenance of the internal technical documentation and customer-facing knowledge base.
- Aiding the development of features by completing development, testing and QA tasks.
 
Requirements
To be successful:
- You will have at least three years experience in a similar role with a strong customer support background (mainly chat & email)
- You will have commercial experience using front-end technologies such as HTML and CSS
- You will have clear and concise written and verbal communication skills, with the ability to engage technical and non-technical users.
- You are confident at troubleshooting, debugging and problem-solving.
- If you have experience with Shopify, that is a bonus!
 
Benefits
On top of being a really cool company and a great place to work, you’ll get the following benefits as part of the Filta Family:
 
- 9:00pm to 6:00am shift Monday to Friday;
- HMO for yourself and one dependent within the first month
- 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation)]
- 30 minutes early out Fridays (after regularisation, upon completing all your tasks for the week, and if you’re on time during the week)
Company perks relating to your role such as free tickets to meetups, conventions, conferences, etc.
- The opportunity to be a part of Shopify Meetup Manila run by Filta every quarter.  This event will expose you to the Shopify – the world's fastest growing eCommerce platform – and the ecosystem in Manila.
What’s Next?
Please send your CV to [email protected]
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