technical AssistantSun Life Financial

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
HelpDesk/On-site Support
Performs first level problem diagnosis and implement corrective actions; refers and escalates to internal support teams if necessary
Prepares documentation for system changes, installation and enhancements and operational procedures
Coordinate with the different IT teams or vendors on end-user concerns
Log requests/problems called in by users
Respond in a timely and effective manner to requests for technical assistance in person, via phone or electronically
Diagnose and resolve technical issues on hardware and software and document resolutions in the ticketing system
Manage PC setup and deployment for new hires using Company-standard image, hardware and software
Conducts system testing, debugging and rollout of system software related for desktops & servers
Handles other infra related task such as:
Network
HO/Branch Network Monitoring
HO/Branch Network support
HO/Branch Structured Cabling support
Network Equipment Provisioning
Telephony
HO/Branch Telephony support
Call Center Technologies (Verint/Voicemail/Wallboard/CAS) support
Job Category: IT - Technology Services
Posting End Date:
Sun Life Financial

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time