technical analyst - business AnalyticsJones Lang LaSalle

What this job involves
ESSENTIAL DUTIES & RESPONSIBILITIES:
Technical Support
Support the regional technology lead on various data and reporting related initiatives for one of JLL's strategic clients. Utilise various functions such as data analytics, reporting, business analysis and user support to meet client and business needs
Act as Subject Matter Expert / Level 2 / Level 3 Application Support for Technical Projects, Engineering and Facilities Management Support
Integrated within the Global Technology Support Team, troubleshooting through phone, remote desktop and email ticketing
Business Support
Work with stakeholders and clients regarding the business requirements and actively involved in the delivery of projects
Actively review and improve existing business processes
Support business with long term and short term project creation and assistance
Operations Support
Monitoring the ticketing queue and provide assistance with necessary escalation
Support core process such as provisioning with opening, closing and monitoring access request tickets. ID creation and Multifactor authentication, Single Sign On and Password resets
Act as Subject Matter Expert for APAC Identity Access and Security Administration established security procedures within the frameworks of specific system assignment
Sound like you? To apply, you need to be:
REQUIRED QUALIFICATIONS:
Bachelor's degree in Computer Science/Information Technology or relevant field
Experience in Application Support or Service Desk
Strong analytical and problem solving skills
Good interpersonal skills with the ability to work with a diverse team across APAC and US
Strong oral and written communication skills
Willing to provide technical support and assistance to end-users through a variety of written and verbal means
Comfortable working independently without supervision
Ability to learn and adapt quickly
Recommended but not required that the candidate:
Have familiarity with access management tools
Have familiarity with resource planning software in real estate
Have experience with ServiceNow
Have experience with Sharepoint Online
What you can expect from us
You will be given a remarkable opportunity to be part of one of the most remarkable and diverse teams within JLL.
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you... Apply today!
To ensure that you progress the soonest with your application please have basic pre-employment requirements ready such NBI Clearance, Transcript of Records, Birth Certificates and government ID's.
Thank you and we'll look forward to your response.
Please visit www.jll.com/careers watch our corporate videos to know more how we can help you Achieve Ambitions .
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For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle

Taguig City, Metro Manila
Permanent
Full-time