technical Account ManagerItiviti

Role Overview
Broadridge is looking for a Technical Account Manager to interface our portfolio of clients in Dubai UAE, this will cover project management, issue troubleshooting and triage, as well as client's new requirements gathering for our global development team. Will be part of a young and energetic team where surrounded by technical excellence with multiple career paths and personal evolution.
Responsibilities
Your main tasks will mostly include Incident management, Resolving production relation incidents of which are:
Working closely with IT staff and traders at customer sites to diagnose and resolve issues
Client relationship management
Full ownership of issues and projects
Coordination of various setup changes and enhancements
Liaise with various teams including Sales, Product teams, etc.
Onsite / offsite consultancy, meetings, trainings upon request
Documentation of requirements or project outlines
Able to work independently
Requirements
2-5 years of experience working in a financial institution, preferably in a support role
Must be a self-starter, flexible and adaptive with keen attention to details and strong work ethics
Ability to take ownership of projects & issues, and autonomously manage them in a fast-paced environment
Basic understanding of networks for connectivity issues
Great passion for technologies: Java, SQL, Unix, XML skillset
Energetic personality with excellent interpersonal skills
Excellent written and verbal communication skills
Will need to cover Dubai UAE trading hours (Sunday - Thursday)
Knowledge of FIX Protocol
Early shift will be required
Desirable
Experience with OMS
Understanding of financial markets, exchanges and financial instruments
Itiviti

Makati City, Metro Manila
Permanent
Full-time