Technical account analystVisa

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
Fascinated by the future and captivated by technology?
Smart, driven and want to make a difference in the world?
You'll fit right in.
Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let's transform the way the world pays.
Think you know us?
Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.
Individuality fuels our brand and our global team - we're proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it's taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.
So, if you're not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.
Visa Payments Limited is a division of Visa Direct, with a team working on the cross-border pay to account processing capability of Visa Direct.
By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you'll be part of an exciting payment solution, helping to shape the payments experience globally.
If you think you could support Visa Payments Limited as a Technical Account Analyst, we want to hear from you - together, let's make Visa a great place to work.
What's it all about?
The Technical Account Management team consists of subject matter experts within the Payment and Service Operations function, providing a high level of technical support to both nominated accounts and internal teams. The team are responsible for identifying and resolving client issues and act as an escalation point for internal operational teams.
As a Technical Account Analyst, you will need to be able to work in a team environment, have strong communication and problem-solving skills and become a knowledge expert to the business teams.
What we expect of you, day to day.
Act as primary technical point of contact for a portfolio of Clients, addressing any technical challenges or incidents that may arise
Utilise analysis and problem-solving skills to resolve technical problems, by applying own understanding and in-depth knowledge of Visa Payments Limited services
Work with clients throughout the onboarding process, including performing configuration tasks, resolving technical issues, and answering any technical queries.
Perform configuration tasks in the production and client facing test environments
Identify, troubleshoot, and resolve queries relating to the Visa Payments Limited application suite
Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and third-party technology teams
Create, share, and maintain incident related documentation (including workarounds & root cause analysis) with the rest of the team
Proactively resolve and manage stakeholder communication on all technical problems
Ensure that product knowledge is kept up to date to be ready to provide support for new application features
Think you have what it takes?
If you are interested in a career that will challenge and inspire you - we'd love to hear from you!
Diversity & Inclusion
Universal acceptance for everyone, everywhere, is not only our brand promise, it's the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.
By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.
Qualifications
Ideally educated to degree level or hold equivalent professional experience. Computing or business-related subjects would be an advantage
Minimum of 1 years' experience in a client facing technical role in financial services, software, or information services, preferably serving retail and/or treasury banks
Experience working within the financial sector or a payment processing organisation (desirable)
Demonstrable success in customer relationship management
Proven ability to manage complex technical systems across several products, platforms, and services
Ability to comprehend and translate technical information and apply to business solutions
Experience of processing systems and services, and their practical application
Self-starter with a demonstrated ability to achieve results as part of a team
Ability to effectively prioritise and multi-task under deadlines
Strong understanding of technical concepts, including APIs, XML, JSON and SQL
Experience of working in cross-functional teams
Experience using standard MS Office tools
Customer focussed
Highly motivated and results driven
Ability to work to deadlines and under pressure
Strong verbal, written, presentation and interpersonal skills
Able to set priorities, influence others and manage customer expectations
Strong business, problem solving and data analysis skills
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa

Pasay City, Metro Manila
Permanent
Full-time