Tech Support email correspondentSmartsourcing

Fancy Tech Support, but hate taking phone calls? Be an email correspondent for a rapidly growing company!
Our client, a global software company is taking the world by storm and we're in need phenomenal Technical Support Agents (TSRs) as they conquer the digital space.
If you have above excellent written and verbal communication skills with years of tech support experience and is able to work in our Cebu-based office permanently, this job was made for you.
What's in it for you?
above-industry salary package
dayshift schedule
fixed weekends off
HMO coverage for you and your dependent/s after one (1) month
free lunch everyday
free coffee everyday (latte, americano, or cappuccino)
subsidized gym membership at Holiday Gym
ability to work from the office permanently
What should you bring to the table?
Above excellent written and verbal communication skills, with an ability to communicate at all levels. We're focused on delivering excellent customer experience via email and this demands high-level English skills and a strong writing background.
Ability to resolve issues and communicate resolutions through email. We're looking for someone who probes the right questions and provides the right answers.
2-3 years of work experience in Tech Support
Show initiative and work autonomously
High level of organisational skills with the ability to manage priorities
Independent and able to navigate through internal processes with meticulous attention to detail
ability to work from the office permanently
What you'll be doing...
Provide help and answers to the customers' technical issues through identification of problems, research on answers and subsequent provision of guidance.
Support in the development of programs to educate customers on the correct use of the platform.
Understand and address the customers' concerns by recommending services or accurate procedures.
Troubleshoot blockers and challenges in completing routine and adhoc tasks.
Evaluate the systems' problems to recommend enhancements.
Complete routine and adhoc tasks defined by the client accurately and within the defined SLA's.
If you're the one we're looking for, click "Apply Now" to begin your Smartsourcing Journey!
Smartsourcing

Cebu City, Cebu
Permanent
Full-time