Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob Description:Responsibilities:
Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
Influence the lives of others: Develop, train, and manage team members.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Keep leaders informed: Relay important information in the form of timely and accurate reports.
Qualifications:Our most successful candidates will have:
A Bachelor's degree or Associate Degree preferred but not required.
Experience in managing a team of 18 to 20 associates.
Experience and knowledge in supporting hospitality/travel program as a customer service line of business.
Experienced with chat, email support and backoffice.
Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
Strong customer-orientation when managing communications and issues.
The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
Knowledge of metrics, their measurements, thresholds, targets and process owners.
A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player.
Sutherland
Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
Influence the lives of others: Develop, train, and manage team members.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Keep leaders informed: Relay important information in the form of timely and accurate reports.
Qualifications:Our most successful candidates will have:
A Bachelor's degree or Associate Degree preferred but not required.
Experience in managing a team of 18 to 20 associates.
Experience and knowledge in supporting hospitality/travel program as a customer service line of business.
Experienced with chat, email support and backoffice.
Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
Strong customer-orientation when managing communications and issues.
The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
Knowledge of metrics, their measurements, thresholds, targets and process owners.
A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player.
Sutherland
Other Info
Legazpi City, Albay
Permanent
Full-time
Permanent
Full-time
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Sutherland
About the company
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