team manager - Order ManagementLondon Stock Exchange Group

Job Responsibilities:
Lead the Order Management team and/or Order Fulfillment team in close partnership with the regional teams in various locations of Order Management & Master Data.
Work with Knowledge Specialists and Learning Consultants to ensure team members have up-to-date training/knowledge skills needed to effectively perform their job.
Manage customer queries and communication in a professional and service-minded manner ensuring that resolution is provided.
Show a continuous service improvement mindset to improve the processes, systems and tools including partnering with the support functions to remove operational barriers.
Ensure effective performance/feedback mechanisms are in place to continually track and improve performance across the team.
Escalate critical delays to internal groups and any issues to management as appropriate.
Ensure that agreed volume, service and quality targets are met/exceeded.
Manage, mentor, coach and do performance management to effectively resolve order processing and quality-related issues on a timely basis.
Scope and Impact:
Lead a team of 10+ Order Management Specialists.
Build and maintain close partnerships with stakeholders in Sales & Account Management, Customer Proposition, Finance, Billing to Cash, and others.
Has overall responsibility for performance and results of direct and indirect reports.
Drive or support large-scale projects impacting internal teams and external customers.
Balance team resources to optimize performance.
Improve employee engagement and champion employee retention.
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.
We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.
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London Stock Exchange Group

Taguig City, Metro Manila
Permanent
Full-time