team manager/leader | Australian b2b accountAtticus Solutions

We are looking for a result-driven Team Manager/Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential.
Create an inspiring team environment with an open communication culture
Set clear team goals
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members' feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team-building activities
Extensive background on managing/handling an outbound account is a must, experienced on managing an inbound account is an advantage.
Outbound accounts that were managed must be international accounts, voice accounts, w/sales background and on a BPO set-up.
Must be a current team manager handling an outbound account or function as a team manager for the last 1 year. • Candidates who managed an outbound account/s as a team manager/leader must stay on those account/s for more than one year.
Experienced as Team Manager must be 3 years and up
Possess excellent skills on MS Excel
Can analyze data and trends as part of performance reviews
Experienced on handling multiple campaigns is an advantage
Extensive background on workforce management on an outbound setting
Excellent Coaching and Development skills, those who can coach by identifying the behavioral trends based on call listening rather than numbers coaching.
Can train and upskills agents on different campaigns
Paid Vacation Leave
Paid Sick Leave
Work from Home
Medical / Health Insurance
Paid Holidays
Mid-Senior Level / Manager Customer Service Outsourcing / Offshoring 1 opening Bachelor's degree graduate
We are a young offshore staffing firm and are led by two dynamic entrepreneurs.The founders aim to use the firm as a platform to provide excellent Filipino talent with better careers. One way is by selecting clients who are willing to invest in Filipino talent.In addition, the firm is a big believer in mentorship programs and also places a big emphasis on rewarding people with either travel or education for themselves or their families.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time