Team Leadercxperts

Coordinates maximum coverage within the assigned group to ensure completion of daily tasks
Reviews processes for efficiency and makes process updates and improvements
Creates and implements strategy to ensure performance objectives are met
Participates in the interviewing and hiring process
Provides coaching and development feedback
Issues corrective actions/terminations as necessary
Conducts monthly / annual performance reviews with direct reports
Responds to and works to resolve agent concerns in a timely manner
Handles escalated calls
Motivates staff and maintains a team atmosphere
Follows all rules set forth in the Employee Handbook and leads by example
Ensures all work is performed in compliance with Company Policies, client mandates as well as local, state and federal collections laws and regulations
QUALIFICATIONS:
High school diploma, GED, or equivalent required
2 years of collections experience
1-year collections lead experience
Excellent oral and written communication skills
Strong leadership skills
Knowledge of FDCPA and state laws
Ability to change direction as needed in order to meet the needs of customers; both internal and external
Works well under pressure to assist where required in meeting critical deadlines
Capable of maintaining the confidentiality
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cxperts

Pasig City, Metro Manila
Permanent
Full-time