Team LeaderHelpware

Job description
Responsibilities
Coordinate Customer Service Team
Provide Direct Customer Support
Review and Resolve Escalations
Evaluate Team Members
Support Process Improvement
Train New Hires
Support with quality assurance process
Required Skills and Responsibilities:
Direct line management for Helpware with a size of 10 agents.
Excellent (near-native) written English is a requirement for this job
Amazing customer support, phone support experience preferred
Tech-savvy and Advanced proficiency in G-Suite/MS-Office
Sales or Ecommerce experience and understanding of sales metrics and drivers
Great eye for detecting team, employee risk before it becomes an issue
Track record of building positive relationships with employees and partners
Strong work ethic and a talent for bringing out the best in others
Passionate about sharing knowledge and helping others
Education and Experience:
3+ years as a Supervisor, Team Lead, in the BPO or equivalent.
Senior college student or bachelor's degree in Business Administration, Marketing, Statistics, or Work Environment.
Summary of role requirements:
Looking for candidates available to work on weekdays
2-3 years of relevant work experience required for this role
Working rights required for this role