Team LeaderBosch

Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid; we grow together, we enjoy our work, and we inspire each other. Join and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center has evolved over the past few decades into a successful international provider of Business Process Outsourcing services
By steadily expanding our areas of expertise, we have transformed ourselves into a leading solution provider across a wide range of different industries. That's why we decided to change our name to Bosch Service Solutions as of September 1, 2014.
We also see this change in name as expressing a promise to our customers that we will constantly strive to exceed their expectations with our innovative, comprehensive service solutions.
Job Description
Motivates team of Customer Service / Technical Support Associates through performance coaching, career planning and setting educational objectives
Participates in quality calibration and validation sessions
Resolves employee issues and act as the employee advocate when dealing with HR or departmental processes
Improves productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting, and employee engagement
Reports operational achievements and progress to the operations manager on a regular basis including statistical analysis and improvement of action plans
Works with operations manager to ensure operational consistency
Maintains a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring, management and optimization
Builds relationships with the operational and technical department management of our key customers
Develops a strong relationship with the sales teams to increase support services agreements sales. This includes negotiating and closing services contracts
Delivers and exceeds on all Team performance targets
Qualifications
Bachelors degree in any related courses
Must have a good understanding of a "services business" in a customer service, Order Management with SAP experience is an advantage and Technical Background
Line of Business: CI Helpdesk / Logistics Management
Minimum 3 years' experience in a related function is required
Demonstrated Leadership abilities
Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems
Strong verbal and written communication skills are mandatory
Must be customer service oriented and believe in teamwork, collaboration, adaptability and Initiative
Experience in coaching and staff development is mandatory
Flexibility (including working early/late shifts)
Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted.
Bosch

Taguig City, Metro Manila
Permanent
Full-time