Team LeaderJones Lang LaSalle
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 25/01/2026
Deadline: 25/02/2022
Our organization
JLL is one of the four major valuation firms in Australia, providing a full range of property advisory services for residential and commercial purposes across Australia. Our vision is "to be recognised as the most innovative market leader in the valuation and property advisory industry."
To achieve our vision, our strategic goals reflect our three areas of focus - growth, diversity and opportunity.
Our structure
The VAST (Valuations Support Team) structure has been developed with a view to achieving our strategic goals, while delivering excellent service to our clients and fully utilising the skills, experience and initiative of staff in an efficient and effective manner.
Our expectations
Our values are a pivotal component to being the chosen real estate expert and strategic advisor to the leading owners, occupiers and investors around the world.
Support our People
Our employees are our most valuable resource.
We want to attract, develop and retain the best people.
Serve our Clients
We determine our success by the value we produce for our clients.
We want to be our client's trusted advisor and preferred business partner.
Aspire to Leadership
We always strive to be the best in everything we do.
These values guide our conduct and behavior towards everyone with whom we come into contact. Specifically, our expectations for all employees are that we will all behave in accordance with the following expectations:
Behave at all times in accordance with JLL's policies and procedures and report any concerns to your line manager.
Work in a safe manner, in compliance with all relevant Occupational Health and Safety requirements.
Comply with JLL's Quality and Risk Management Systems.
Proactively pursue ongoing personal growth and professional development
Behave in a manner that results in a workplace free of discrimination, harassment, and intimidation and bullying.
Carry out all duties as set out in this position description, and other work as directed by your Manager, in line with your ability to do so in a safe and competent manner
Key Dimensions
Financial Delegation
The position has no set financial delegation. The Manager for Operations must approve all financial expenditure.
Key Internal Relationships
The Team Leader:
Reports to the Manager for Operations and /or On Shore Team Lead on daily issues/queries, identified risks or concerns, staff performance, or if requiring assistance.
Communicates with other VAST Members in their group to ensure efficient workflow and high quality work in their area.
Interacts with the Team to share knowledge and contribute to continual improvement of the team.
Key External Relationships
The Team Leader:
Liaises with clients regarding documentation or file clarification.
Initiates communication with nominated contact to book Valuers' appointments.
Key Accountabilities
Team leadership and coordination
Lead a team of Valuer Support Officers with specific responsibilities including:
Participate in interviews for VAST Members to assist in the recruitment and selection processes;
Coordinate employee induction and initial training, ensuring appropriate support and guidance is provided to inductees, and following up on the effectiveness of the induction and initial training processes;
Supervise ongoing performance of VAST Members.
Carry out annual performance management processes for Taguig based VAST Members.
Identify training and development needs on an ongoing basis and initiate training solutions in discussion with the Manager for Operations.
Monitor and manage performance issues and concerns and consult with the Manager for Operations regarding appropriate intervention strategies.
Improve morale and enthusiasm through regular communication both on an individual and team basis.
Identify high performance on an ongoing basis within the team, and provide positive feedback and recognition.
Provide or coordinate coaching, mentoring and on the job training to facilitate the development of VAST Members.
Coordinate the Team to meet workflow requirements including delegation of work and ensuring an equal distribution of work across the team.
Provide back up and assistance to VAST Members in all aspects of workflow as required to ensure work is completed and team KPIs are met.
Operational performance
Supervise VAST Team Members and drive a high performance culture where KPIs are consistently achieved/exceeded.
Ensure all VAST within group understand and follow JLL's processes.
Role model leadership behaviors for the Team to provide an efficient, courteous and supportive service to internal and external stakeholders.
Work with the Manager for Operations to identify process gaps, improvements and to help drive the Team forward.
Quality Assurance
Support the Manager for Operations as required.
Liaise with clients and Valuers regarding job status and other matters as required.
Action all problems identified by the Manager for Operations and the relevant Residential or Commercial Manager.
Escalate all complaints to relevant manager i.e. Manager for Operations, Operations Director, Residential or Commercial Manager., etc.
Generate reports as requested.
Carry out training of new and existing VAST Members within the team, to ensure they are able to take on the role in a competent manner.
Qualifications and Special Requirements
Intermediate skills in MS Outlook, MS Windows and Internet.
Intermediate to advanced skills in PriceFinder, SAI Global, Valuation Exchange and, Council Searches TOTOM.
Relevant tertiary qualifications in Frontline Management or a management related discipline.
Key Attributes
EMPLOYING THE BEST PEOPLE
Provide advice and assistance to other Valuer Service Coordinators as requested, and escalate any identified risks to the Manager, Valuer Service Centre or the Valuer Service Team Leader.
Provide a higher level of administrative support and assistance to facilitate a smooth valuation process to all Valuers as required.
PROVIDING SUPERIOR CLIENT SERVICE
Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client service.
Appropriately and correctly uses all internal systems, processes and policies.
All work is completed to required standards ensuring accurate and compliance with any relevant industry and client requirements.
At all times ensures a 'client first' attitude is displayed when undertaking the role, including provision of high quality service to internal and external client
Answer inbound calls and all other client requests as required, assisting clients and responding to client requests where appropriate and in a timely manner.
Phone contact person to arrange and confirm booking of the valuation appointment as required
Ongoing monitoring and management of all internal valuation systems through the entire workflow lifecycle.
Accurately update job status on TOTOM.
Accurately update job status on all online systems i.e. VMS/Valex/Valocity
DEVELOPMENT AND INNOVATION
Attend all Valuer Service Centre team meetings, actively contributing ideas and suggestions for continuous improvements in processes and systems.
Identify opportunities for continuous improvement in processes and systems and provide suggestions to management and other key staff.
Monitor own performance against set KPIs and adjust work processes as required in order to meet KPIs.
OTHER
Other duties within safety and competency parameters, as directed by your assigned Manager, from time to time.
Conduct all activities in accordance with the Company's Quality management system.
Key Performance Indicators
Client Service
KPIs ( To be discussed)
Jobs are actioned within 2 hours of receipt
Client amendments requests are allocated to the VAM within 30 minutes of receipt, with email sent to VAM and Valuer - 100% compliance.
All valuation files are updated on various bank systems with current action and delay notifications. Notes to contain full and relevant action taken and next steps.
Monitor client systems and provide meaningful communication on valuation requests.
All daily work received, has been processed with relevant updates.
Team Leadership
Team feedback is positive.
Team feedback from Valuers, Commercial Valuations Managers, Head of Commercial and other staff is positive.
Conduct Team Meetings to drive performance and engagement - 100% compliance.
Conduct monthly coaching sessions to develop and performance manage staff for continual improvement - 100% compliance.
Employee initiated turnover
15%
PDPs completed for all eligible staff
100% probation reviews completed for team members within required timeframes.
One successor identified for team leaders role, with development plan implemented.
Quality and Compliance
All documentation is attached to Valuers files - 100% compliance.
All Valuer jobs are being charged the correct fee per JLL's client fee schedules.
All valuation jobs are assigned to the Valuer with the correct qualifications and/or skills
All workplace incidents, hazards, risks and opportunities for improvement are appropriately reported.
Growth of the company
Identifies areas where service quality can be improved and actively participates in initiatives to deliver improvements
Conveys any identified opportunities for new business to Manager and participates in establishing and maintaining client relationships were required.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.
Jones Lang LaSalle
JLL is one of the four major valuation firms in Australia, providing a full range of property advisory services for residential and commercial purposes across Australia. Our vision is "to be recognised as the most innovative market leader in the valuation and property advisory industry."
To achieve our vision, our strategic goals reflect our three areas of focus - growth, diversity and opportunity.
Our structure
The VAST (Valuations Support Team) structure has been developed with a view to achieving our strategic goals, while delivering excellent service to our clients and fully utilising the skills, experience and initiative of staff in an efficient and effective manner.
Our expectations
Our values are a pivotal component to being the chosen real estate expert and strategic advisor to the leading owners, occupiers and investors around the world.
Support our People
Our employees are our most valuable resource.
We want to attract, develop and retain the best people.
Serve our Clients
We determine our success by the value we produce for our clients.
We want to be our client's trusted advisor and preferred business partner.
Aspire to Leadership
We always strive to be the best in everything we do.
These values guide our conduct and behavior towards everyone with whom we come into contact. Specifically, our expectations for all employees are that we will all behave in accordance with the following expectations:
Behave at all times in accordance with JLL's policies and procedures and report any concerns to your line manager.
Work in a safe manner, in compliance with all relevant Occupational Health and Safety requirements.
Comply with JLL's Quality and Risk Management Systems.
Proactively pursue ongoing personal growth and professional development
Behave in a manner that results in a workplace free of discrimination, harassment, and intimidation and bullying.
Carry out all duties as set out in this position description, and other work as directed by your Manager, in line with your ability to do so in a safe and competent manner
Key Dimensions
Financial Delegation
The position has no set financial delegation. The Manager for Operations must approve all financial expenditure.
Key Internal Relationships
The Team Leader:
Reports to the Manager for Operations and /or On Shore Team Lead on daily issues/queries, identified risks or concerns, staff performance, or if requiring assistance.
Communicates with other VAST Members in their group to ensure efficient workflow and high quality work in their area.
Interacts with the Team to share knowledge and contribute to continual improvement of the team.
Key External Relationships
The Team Leader:
Liaises with clients regarding documentation or file clarification.
Initiates communication with nominated contact to book Valuers' appointments.
Key Accountabilities
Team leadership and coordination
Lead a team of Valuer Support Officers with specific responsibilities including:
Participate in interviews for VAST Members to assist in the recruitment and selection processes;
Coordinate employee induction and initial training, ensuring appropriate support and guidance is provided to inductees, and following up on the effectiveness of the induction and initial training processes;
Supervise ongoing performance of VAST Members.
Carry out annual performance management processes for Taguig based VAST Members.
Identify training and development needs on an ongoing basis and initiate training solutions in discussion with the Manager for Operations.
Monitor and manage performance issues and concerns and consult with the Manager for Operations regarding appropriate intervention strategies.
Improve morale and enthusiasm through regular communication both on an individual and team basis.
Identify high performance on an ongoing basis within the team, and provide positive feedback and recognition.
Provide or coordinate coaching, mentoring and on the job training to facilitate the development of VAST Members.
Coordinate the Team to meet workflow requirements including delegation of work and ensuring an equal distribution of work across the team.
Provide back up and assistance to VAST Members in all aspects of workflow as required to ensure work is completed and team KPIs are met.
Operational performance
Supervise VAST Team Members and drive a high performance culture where KPIs are consistently achieved/exceeded.
Ensure all VAST within group understand and follow JLL's processes.
Role model leadership behaviors for the Team to provide an efficient, courteous and supportive service to internal and external stakeholders.
Work with the Manager for Operations to identify process gaps, improvements and to help drive the Team forward.
Quality Assurance
Support the Manager for Operations as required.
Liaise with clients and Valuers regarding job status and other matters as required.
Action all problems identified by the Manager for Operations and the relevant Residential or Commercial Manager.
Escalate all complaints to relevant manager i.e. Manager for Operations, Operations Director, Residential or Commercial Manager., etc.
Generate reports as requested.
Carry out training of new and existing VAST Members within the team, to ensure they are able to take on the role in a competent manner.
Qualifications and Special Requirements
Intermediate skills in MS Outlook, MS Windows and Internet.
Intermediate to advanced skills in PriceFinder, SAI Global, Valuation Exchange and, Council Searches TOTOM.
Relevant tertiary qualifications in Frontline Management or a management related discipline.
Key Attributes
EMPLOYING THE BEST PEOPLE
Provide advice and assistance to other Valuer Service Coordinators as requested, and escalate any identified risks to the Manager, Valuer Service Centre or the Valuer Service Team Leader.
Provide a higher level of administrative support and assistance to facilitate a smooth valuation process to all Valuers as required.
PROVIDING SUPERIOR CLIENT SERVICE
Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client service.
Appropriately and correctly uses all internal systems, processes and policies.
All work is completed to required standards ensuring accurate and compliance with any relevant industry and client requirements.
At all times ensures a 'client first' attitude is displayed when undertaking the role, including provision of high quality service to internal and external client
Answer inbound calls and all other client requests as required, assisting clients and responding to client requests where appropriate and in a timely manner.
Phone contact person to arrange and confirm booking of the valuation appointment as required
Ongoing monitoring and management of all internal valuation systems through the entire workflow lifecycle.
Accurately update job status on TOTOM.
Accurately update job status on all online systems i.e. VMS/Valex/Valocity
DEVELOPMENT AND INNOVATION
Attend all Valuer Service Centre team meetings, actively contributing ideas and suggestions for continuous improvements in processes and systems.
Identify opportunities for continuous improvement in processes and systems and provide suggestions to management and other key staff.
Monitor own performance against set KPIs and adjust work processes as required in order to meet KPIs.
OTHER
Other duties within safety and competency parameters, as directed by your assigned Manager, from time to time.
Conduct all activities in accordance with the Company's Quality management system.
Key Performance Indicators
Client Service
KPIs ( To be discussed)
Jobs are actioned within 2 hours of receipt
Client amendments requests are allocated to the VAM within 30 minutes of receipt, with email sent to VAM and Valuer - 100% compliance.
All valuation files are updated on various bank systems with current action and delay notifications. Notes to contain full and relevant action taken and next steps.
Monitor client systems and provide meaningful communication on valuation requests.
All daily work received, has been processed with relevant updates.
Team Leadership
Team feedback is positive.
Team feedback from Valuers, Commercial Valuations Managers, Head of Commercial and other staff is positive.
Conduct Team Meetings to drive performance and engagement - 100% compliance.
Conduct monthly coaching sessions to develop and performance manage staff for continual improvement - 100% compliance.
Employee initiated turnover
15%
PDPs completed for all eligible staff
100% probation reviews completed for team members within required timeframes.
One successor identified for team leaders role, with development plan implemented.
Quality and Compliance
All documentation is attached to Valuers files - 100% compliance.
All Valuer jobs are being charged the correct fee per JLL's client fee schedules.
All valuation jobs are assigned to the Valuer with the correct qualifications and/or skills
All workplace incidents, hazards, risks and opportunities for improvement are appropriately reported.
Growth of the company
Identifies areas where service quality can be improved and actively participates in initiatives to deliver improvements
Conveys any identified opportunities for new business to Manager and participates in establishing and maintaining client relationships were required.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.
Jones Lang LaSalle
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Jones Lang LaSalle
About the company
Position Team Leader recruited by the company Jones Lang LaSalle at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on Team Leader or Jones Lang LaSalle company in the links above
About the company