Team LeaderUber

Naturally gifted at service, you'll use your unparalleled empathy and charm to turn angry users into our strongest advocates. Beyond this, you'll be training, mentoring, and leading your own team to provide that same level of service to all our users. You will balance the need to deliver a personal response that delights our users with the need to develop scalable systems to match Uber's rapid growth.
What the Candidate Will Do
Manage performance and drive results: Analyze, strategize, implement action items and motivate your team to meet and exceed targets on quality, efficiency/productivity, customer and costs, if applicable. You will also collaborate with other internal or external support teams critical to delivering results.
Lead, coach, mentor and empower people: As a lead, coach your Team members, develop your own people, guide them and work with them to achieve their full potential. You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level.
Build and maintain stakeholder relationships: Interact and collaborate with teams from the different regions and cities we support, constantly improving our level of service to customers through exceeding agreed service levels.
Drive accountability on policies, house rules and other guidelines: Reinforce compliance to company policies such as house rules, attendance policy and PIP guidelines. You will ensure that you and your team members do the right thing each time even if it means doing the difficult things.
Lead improvements on support logic and processes: Review, manage and proactively suggest improvements to current policies and processes to ultimately win our employees, customers and partners over.
What the Candidate Will Need / Bonus Points
Basic Qualifications
At least 1 year of experience working with people in a customer experience environment
Open to work 24/7
Basics of Project Management
Strong analytical skills
Proven ability to meet deadlines and a high level of dedication towards deliverables
Self motivated and goal driven
Strong communication to interact with partners
Strong team management skills
About Uber
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time